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Senior Account Manager

Posted 9 days agoViewed

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💎 Seniority level: Senior, 4+ years

📍 Location: United States of America

🔍 Industry: Marketing

🏢 Company: Tag_Careers

🗣️ Languages: English

⏳ Experience: 4+ years

🪄 Skills: Project ManagementAdobe Creative SuiteFinancial ManagementCommunication SkillsCustomer serviceMicrosoft OfficeOrganizational skillsWritten communicationMultitaskingMicrosoft Office SuiteExcellent communication skillsAccount ManagementTeamworkVerbal communicationClient relationship managementBudgetingRelationship managementSales experienceMarketingDigital MarketingFinancial analysisBudget management

Requirements:
  • 4+ years of experience in handling client briefs from start to completion
  • A Bachelor’s degree in Marketing, Media, Design, Sociology degree or equivalent. A combination of education and work experience can be substituted
  • Experience with digital pharmaceutical promotional marketing and field force sales enablement tools is strongly preferred
  • Understanding of production processes and the essentials of a good brief
  • Excellent customer service skills
  • Excellent written and verbal skills
  • Excellent understanding of cash flow and managing client budgets
  • Be highly organized, detail-oriented and be able to multitask and prioritize workload
  • Previous experience with project management applications
  • Solid understanding of the Microsoft Office suite
  • Understand the client billing process
Responsibilities:
  • Oversee briefs from start to completion, ensuring quality at every stage
  • Manage the client relationship, assessing needs, making recommendations and managing budget and timeline
  • Be the central conduit for all project communication and status updates in collaboration with Project Managers
  • Interact with internal teams as well as external print and production vendors to oversee project delivery from start to completion
  • Use creativity to solve client communications challenges, resolve service delivery issues and improve productivity
  • Identify and troubleshoot technological bottlenecks in workflow and/or asset management systems
  • Work closely with the internal teams to ensure designs are branded properly and meet the highest quality standards
  • Resolve issues escalated by the client and communicate significant issues to the Director
  • Use feedback from monthly and quarterly client meetings to meet client expectations
  • Advise customers as to potential benefits, features, and capabilities of new or revised services and service enhancements
  • Build relationships with end users; manage their perception and expectations
  • Accurately quote all jobs and keep the client updated regularly with any additional costs. Invoice all projects on final delivery
  • Be accountable for overall financial performance of projects against budget. Assist department and clients with budgeting process
  • Assist in preparing and reviewing the monthly invoices
  • Follow up with clients on overdue invoices
  • Meet monthly financial duties as part of the month-end accounting process
  • Forecast monthly results
  • Develop and analyze the monthly performance and progress reports, including expense management and achievement of financial targets
  • Provide valuable input for monthly and quarterly client meetings; preparing data/content and be able to present to Senior Client Sponsors
  • Assist Director with KPI reporting
  • Ensure contract, pro-forma and other internal controls compliance
  • Understand site financial targets, analyze trends, identify shortfalls, and help to create action plans to recover revenue or cut expense
  • Act as the initial escalation point for client
  • Develop, mentor and train Account Coordinators & Account Managers
  • Seek opportunities to expand services with the client
  • Maintain close contact with Client Services team who are also on the same account and provide input into Account Plans
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