Help Scout

Private Company
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Open Positions5

We’ve been a fully remote team since day oneWith 120+ teammates now all over the world.Full-TimeCustomer Service SoftwarePosted
  • Ship customer-facing AI features across the full stack, including LLM-backed flows, retrieval (RAG), and agentic tool-calling.
  • Build evaluation, guardrails, and monitoring into AI features to ensure measurable production quality.
  • Develop responsive, accessible, and reliable user interfaces for AI-assistive features.
  • Stay close to customer needs by participating in support rotations, watching session recordings, and joining customer calls.
  • Own product outcomes by instrumenting metrics, analyzing dashboard performance post-ship, and iterating based on results.
  • Partner with PMs and designers to co-author solutions and shape product strategy.
  • Ensure production readiness by managing automation, reliability, logging, and alerting from the start.
  • Utilize AI coding tools like Cursor and Claude Code in daily development workflows.
  • Participate in interviewing future teammates to support company growth.
Full Stack DevelopmentJavascriptTypeScript+2 more
Showing 1 of 5 positions

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