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Help Scout

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Jobs at this company:

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🔥 Staff Backend Engineer - Java/Kotlin
Posted 8 days ago

đź“Ť United States, Canada, Australia, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Italy, Spain, Norway

🧭 Full-Time

đź’¸ 187000.0 - 205000.0 USD per year

🔍 Software Development

  • Expertise in Java
  • Proficiency in Spring Boot
  • Experience crafting relevant, customer-focused solutions
  • Enthusiastic about the JVM ecosystem
  • Comfortable with high traffic volumes
  • Strong communication skills
  • Work with Java and Kotlin
  • Collaborate with JVM, JavaScript, and PHP Engineers, project and product managers, and designers within an engineering team of about 50 people.
  • Participate in key decisions on implementation, testing, and backlog prioritization, code reviews, and architectural decisions.
  • Make purposeful and data-driven improvements to our systems and quantitatively measure success
  • Provide engineering support focusing on performance, security, and usability, to ensure a magical customer experience.
  • Partner with our Talent team to help us hire our future team members when needed.

Backend DevelopmentSoftware DevelopmentSQLGitJavaJVMKotlinSpring BootCI/CDAgile methodologiesRESTful APIs

Posted 8 days ago
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🔥 Senior Account Manager
Posted 8 days ago

đź“Ť United States

🧭 Full-Time

đź’¸ 143000.0 - 156000.0 USD per year

🔍 SaaS

  • 5+ years of experience in Customer Success or Account Management within SaaS or a similar technology-driven environment, with a strong track record of driving platform adoption and uncovering expansion opportunities.
  • Led strategic conversations around migrations and pricing, guiding customers through change while ensuring alignment with their long-term goals.
  • Demonstrated experience selling B2B software solutions using value-based or consultative sales techniques, with a focus on aligning solutions to customer goals and driving account growth.
  • Accountable for strategic relationships with a portfolio of high-value customers, ensuring they are fully supported, positioned for long-term success with Help Scout, and engaged throughout the renewal process.
  • Foster a customer-first mindset internally while working cross-functionally with onboarding, support, and product teams to deeply understand customer goals and use cases, and ensure those are consistently met through thoughtful platform adoption strategies.
  • Conduct regular business reviews, check-ins, and strategic planning sessions that align Help Scout with the customer’s evolving goals.

Communication SkillsNegotiationExcellent communication skillsAccount ManagementClient relationship managementBudgetingCross-functional collaborationRelationship managementSales experienceStrategic thinkingCustomer SuccessSaaS

Posted 8 days ago
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🔥 Backend Engineer - Java/Kotlin
Posted 8 days ago

đź“Ť United States, Canada, Australia, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Italy, Spain, Norway

🧭 Full-Time

đź’¸ 126000.0 - 147000.0 USD per year

🔍 Software Development

  • You leverage your expertise in Java, with a required proficiency in Spring Boot, to architect robust and scalable solutions.
  • You’re experienced in crafting relevant, customer-focused solutions, enthusiastic about the JVM ecosystem, and comfortable with high traffic volumes.
  • You’ll work with Java and Kotlin, and collaborate with JVM, JavaScript, and PHP Engineers, project and product managers, and designers within an engineering team of about 50 people.
  • You’ll be a part of key decisions on implementation, testing, and backlog prioritization, code reviews, and architectural decisions.
  • You’ll participate in an iterative software approach, remote, agile development, and autonomous work in a trust-based environment.
  • You’ll make purposeful and data-driven improvements to our systems and quantitatively measure success
  • You’ll provide engineering support focusing on performance, security, and usability, to ensure a magical customer experience.
  • You can expect challenges from our product team, and you’ll work with our technically-committed founders to create impactful solutions for businesses globally.
  • You’ll partner with our Talent team to help us hire our future team members when needed.

Backend DevelopmentSoftware DevelopmentSQLAgileJavaJVMKotlinSpring BootCI/CDRESTful APIs

Posted 8 days ago
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🔥 Senior Paid Marketing Manager
Posted 9 days ago

đź“Ť United States, Canada, Australia, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Italy, Spain, Norway

🧭 Full-Time

đź’¸ 123000.0 - 141000.0 USD per year

🔍 Software Development

  • You have a scrappy, results-driven mindset— you’re comfortable working with ambiguity and appreciate how constraints force you to out-creative the competition
  • You’re a paid media expert with vast experience across paid channels. You know the search landscape and the ideal benchmarks for paid alphabet soup (PPC, CPM, and ROAS).
  • You have strong analytical skills with experience using Google Analytics, Google Tag Manager, and attribution tools
  • You know how to execute rapid experimentation and adapt your strategy based on data insights
  • Develop, own, and communicate paid marketing metrics.
  • Manage and optimize our always-on campaigns.
  • Experiment with new paid channels.
  • Collaborate to enhance organic acquisition.

Data AnalysisGoogle AnalyticsSEORESTful APIsJSONMarketingDigital MarketingBudget managementA/B testing

Posted 9 days ago
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