- Design, implement, and manage a fully cloud-based IT environment, ensuring high availability, scalability, and security across a range of SaaS platforms
- Apply a security-first mindset to all systems and processes, partnering cross-functionally to strengthen access controls, device posture, and overall risk mitigation
- Identify and implement automation opportunities to eliminate manual workflows and improve efficiency across IT operations
- Serve as a technical leader and mentor, providing guidance, sharing knowledge, and promoting best practices within the IT team
- Lead cross-functional IT projects from planning through execution, ensuring timely delivery and high-quality outcomes
- Collaborate with stakeholders across the organization to understand business needs and deliver scalable, effective IT solutions
- Evaluate, recommend, and implement new tools and technologies to continuously enhance the IT ecosystem
- Develop and maintain clear documentation, runbooks, and standards to support operational excellence and scalability
- Oversee the administration and continuous improvement of email and collaboration platforms (e.g., Google Workspace, Proofpoint), with a focus on security and deliverability
- Act as a senior escalation point for complex IT issues, conducting deep root cause analysis and implementing long-term solutions
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