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Sales Associate

Posted 13 days agoViewed

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💎 Seniority level: Junior, 1+ year

📍 Location: United States, PST

💸 Salary: 39520.0 - 42640.0 USD per year

🔍 Industry: Retail

🏢 Company: Resident👥 1-10PublishingLifestyleArtFashionEventsTravel

🗣️ Languages: English

⏳ Experience: 1+ year

🪄 Skills: SalesforceCommunication SkillsCustomer serviceRESTful APIsWritten communicationMultitaskingRelationship buildingVerbal communicationActive listeningClient relationship managementSales experienceCRMCustomer support

Requirements:
  • 1+ year of experience in a high-volume sales environment (retail, call center, B2C, etc.), with a consistent track record of meeting or exceeding performance targets.
  • Self-motivated and disciplined, with the ability to stay productive and focused in a fully remote work environment with a dedicated workspace.
  • Strong written and verbal English communication skills, with the ability to explain product features clearly and persuasively.
  • Comfortable using CRM platforms, chat tools, and various sales technologies. Experience with Five9, Slack, and Google Workspace is a plus.
  • Results-oriented with a passion for sales and a desire to maximize earnings through performance-based commissions and bonuses.
  • Able to manage multiple systems and conversations simultaneously, with a typing speed of 50+ WPM and sharp attention to detail.
Responsibilities:
  • Drive Sales: Engage with inbound customers via phone and chat, delivering a world-class sales experience that converts prospects into loyal customers.
  • Lead the Customer Journey: Manage the full sales cycle, from initial interest to purchase, ensuring every customer feels valued and heard.
  • Hit and Exceed Sales Goals: Work with determination to meet monthly sales targets, bringing your strong work ethic and drive to every interaction.
  • Be the Product Expert: Become a “mattress and sleep expert” and use your knowledge to guide customers to the products that will improve their sleep and lifestyle.
  • Customer Relationship Building: Treat each customer like family—active listening, empathy, and respect are key in every conversation.
  • Collaborate with the Team: Share insights, feedback, and ideas to continually improve our customer experience, and participate in regular video meetings with team members globally.
  • Seize Opportunities: Always be on the lookout for cross-selling and upselling opportunities, helping to bring more of our products into customers’ homes to elevate their sleep quality.
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