Resident

Resident is a lifestyle magazine on different topics that includes travel, food, business, technology, art, fashion, profiles and events.

1-10 employees
Publishing
Private Company

Open Positions6

United StatesFull-TimeE-commercePosted
  • Engage inbound customers via phone, email, and chat to deliver a high-quality, consultative sales experience.
  • Conduct discovery conversations to understand customer needs, preferences, and sleep goals.
  • Provide tailored product recommendations aligned to customer needs and lifestyle.
  • Guide customers through the full purchasing journey, ensuring clarity and confidence in their decisions.
  • Consistently meet or exceed individual monthly sales targets and performance metrics.
  • Leverage product knowledge and sales techniques to maximize conversion rates.
  • Identify and act on upselling and cross-selling opportunities to increase order value.
  • Deliver a best-in-class customer experience rooted in genuine empathy, active listening, and professionalism.
  • Develop deep knowledge of product offerings, including features, benefits, and use cases.
  • Collaborate with team members and leadership to share insights and improve processes.
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About Resident

Resident is a rapidly growing omnichannel retailer revolutionizing the home furnishings industry. We create and market award-winning brands like Nectar, DreamCloud, Awara, and Siena, focusing on quality, style, and comfort. Our success stems from a data-driven approach, leveraging expertise in e-commerce technology, performance marketing, and data science to understand and meet customer needs. We utilize a robust tech stack including Amazon, Cloudflare Hosting, HubSpot, and Accelerated Mobile Pages, supporting a remote-first work environment that fosters collaboration and innovation. Our team embraces values of Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum, driving our continuous growth and market impact since our founding in 2017. Resident’s engineering and operations teams are central to our success. We utilize a range of technologies, including Envoy for internal communications and WhatsApp for customer support, while constantly exploring new ways to improve efficiency and customer experience. Our agile development practices encourage creativity and continuous improvement. Our commitment to a remote-first culture means we attract top talent from across the US and beyond, allowing us to build a diverse and highly skilled team. We offer a competitive salary, comprehensive benefits, and a unique work-life balance. As a profitable and rapidly scaling company, we’re committed to creating an inclusive and supportive environment where employees can thrive. Our commitment to data science and performance marketing, combined with our strong brand portfolio, positions us for continued growth and market leadership in the home furnishings sector. Our company culture is built on the pillars of transparency, respect, and collaboration, and we celebrate the achievements of our team. With opportunities in various departments, from logistics to BPO program management, Resident offers a career path where you can contribute significantly to the success of a dynamic and growing company.

Tech Stack

frameworkserverwidgets

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