Junior Sales Associate - Customs - CAN

1-2 years of customer service or inside sales experience (required). Strong verbal and written communication skills; ability to effectively engage with clients, customs authorities, and other stakeholders. Exceptional problem-solving skills and the ability to work well under pressure. Excellent interpersonal and customer service skills. Strong organizational skills, flexibility, and reliability. Ability to multitask and thrive in a fast-paced environment. Must be a proven team player—seriously, demonstrate it. Proficiency in Google Workspace and CRM systems. Proficiency with computers and software; detail-oriented, resourceful, and eager to learn. Proficiency in English is required; knowledge of French or Mandarin are considered assets (preferred but not required).

Respond to inbound sales inquiries via phone, email, chat, text, and WhatsApp, qualifying leads before escalating to the Senior Sales Representative. Guide prospective clients - primarily importers - through the completion of required customs and onboarding documentation. Review and organize documents to ensure accuracy and compliance before submitting to the Operations team, with particular attention to U.S. customs requirements. Assist in scheduling follow-up calls and maintaining ongoing contact with potential clients to support the sales pipeline. Provide administrative support to the senior sales team to enhance overall responsiveness and efficiency.