Junior Sales Operations Associate

2 years of experience in data entry and backoffice skills. Exceptional customer service with a friendly and enthusiastic demeanor. Ability to manage competing demands and utilize time wisely. Quickly adapt to new tasks while maintaining high-quality results. Pays close attention to the small aspects of a task or situation. Reliable internet connection and a quiet, distraction-free workspace for remote work. High School diploma required. B2 or C1 CEFR English communication skills or similar English language level required. Good PC knowledge. Customer service abilities with excellent chat and phone communication skills. Ability to break down complex problems into manageable components.

Engage with customers via chats, text, voice, and emails. Maintain database integrity with accurate data. Understand and quote policies from over 20 insurance carriers. Produce insurance quotes based on profile details. Run insurance history reports for proper rating. Publish and send finalized rates to customers. Manage existing personal insurance customer accounts. Collaborate effectively in a team environment. Adapt to changes in procedures.