Junior Operations Supervisor

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Requirements:

• Bachelor Degree in Industrial Engineering, business, or related fields.
• 3 years of E-commerce or courier experience.
• Strong English proficiency.
• Collaborative team player with good interpersonal skills and relationship management.
• Ability to work with virtual teams.
• Strategic thinking, negotiation, critical thinking, and problem-solving skills.
• Advanced MS Office knowledge (Excel, Word, Outlook) and Power BI (or similar).
• Experience in high-growth companies, with exposure to tech and digital.
• Knowledge of business processes and functions.

Responsibilities:

• Produce standard operational procedure documents and manage them daily to ensure high customer service standards.
• Oversee the planning and execution of daily routes.
• Monitor real-time tracking systems for timely deliveries.
• Conduct regular operations inspections and share analysis reports.
• Ensure systems are updated accurately and on time.
• Identify training needs for direct reports and coordinate with HR.
• Train and develop direct reports.
• Stay informed on industry trends and implement relevant technology.
• Coordinate with Tech team on new functions.
• Support management in developing customized solutions for customers.
• Adhere to shipping and handling legislation and corporate policies.
• Manage day-to-day operations to meet customer SLAs.
• Ensure team meets KPIs and performance targets.
• Resolve operational, systems, and customer issues promptly.
• Coordinate with customer service to address customer issues.
• Ensure end-of-month billing is processed accurately and timely.