Junior Operations Supervisor

Bachelor Degree in Industrial Engineering, business, or related fields. 3 years of E-commerce or courier experience. Strong English proficiency. Collaborative team player with good interpersonal skills and relationship management. Ability to work with virtual teams. Strategic thinking, negotiation, critical thinking, and problem-solving skills. Advanced MS Office knowledge (Excel, Word, Outlook) and Power BI (or similar). Experience in high-growth companies, with exposure to tech and digital. Knowledge of business processes and functions.

Produce standard operational procedure documents and manage them daily to ensure high customer service standards. Oversee the planning and execution of daily routes. Monitor real-time tracking systems for timely deliveries. Conduct regular operations inspections and share analysis reports. Ensure systems are updated accurately and on time. Identify training needs for direct reports and coordinate with HR. Train and develop direct reports. Stay informed on industry trends and implement relevant technology. Coordinate with Tech team on new functions. Support management in developing customized solutions for customers. Adhere to shipping and handling legislation and corporate policies. Manage day-to-day operations to meet customer SLAs. Ensure team meets KPIs and performance targets. Resolve operational, systems, and customer issues promptly. Coordinate with customer service to address customer issues. Ensure end-of-month billing is processed accurately and timely.