First Help Financial

First Help Financial is an innovative auto finance company that provides customer-focused automobile lending services.

101-250 employees

Founded 2006

$60M debt financing

Automotive

Private Company

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Automotive Financial Services Insurance

Remote Work Available

This company offers remote work opportunities.

Open Positions4

Remote/Anywhere within the USAFull-TimeAuto FinancePosted

Legal and Deficiency Recovery Manager

Design and own qualification criteria for legal escalation of deficiency balances.
Review and approve all settlement letter content and collection scripts for regulatory compliance.
Manage and audit third-party collection agencies and BPO partners.
Oversee outside counsel selection, referrals, and performance monitoring.
Maintain regulatory compliance for FDCPA, UDAAP, and SCRA across the portfolio.
Develop and maintain the state-by-state legal viability map for collections.
Manage bankruptcy filings and coordinate responses to regulatory inquiries.
Provide compliance training for post charge-off staff.
Write and maintain all program policies, procedures, and version-controlled documentation.

Showing 1 of 4 positions

About First Help Financial

First Help Financial empowers overlooked consumers to access crucial auto financing. You will join a rapidly growing company that has expanded its portfolio by over 30% annually for nine consecutive years. We help first-time buyers secure car loans with flexible options and multi-lingual support, serving customers in over 25 states. Our mission is to transform financial access for those traditionally underserved by the market.

How We Work

You will collaborate with a culturally diverse team, with colleagues from over 20 countries. We foster an environment of high professionalism while ensuring work-life balance. Our team is passionate about customer success and dedicated to continuous growth. We maintain a flexible, remote-friendly workplace, certified as a "Great Place to Work" for five years running.

Technology at First Help Financial

You will contribute to building robust financial systems that automate and improve lending processes. We rely on Salesforce for sales operations and leverage tools like Pardot, DocuSign, and Roll-Up Helper. Data drives our decisions, utilizing reporting systems like Sigma, Tableau, and PowerBI. Engineers solve complex problems using Python and SQL, with projects often managed in Jira using Agile methodologies.

Why Join Us

Drive real impact by providing financial access to underserved communities.
Grow your career within a company experiencing over 30% annual growth for nine years.
Collaborate with a diverse team from over 20 countries, working remotely across the US.
Benefit from a supportive culture recognized as a "Great Place to Work" for five years.
Own complex challenges and shape innovative solutions in a dynamic environment.

Benefits & Perks

Generous salaries and performance bonuses
Competitive health and welfare benefits (medical, dental, vision, LTD/STD, identity theft, paid parental leave)
Paid vacation (16 days initially, increasing after 2 years)
401(k) with company match
Tuition reimbursement
Quarterly social outings and monthly lunches
Robust employee recognition and training development program

Tech Stack

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