First Help Financial

First Help Financial (FHF) is a rapidly growing company in the US that specializes in providing flexible financing options to first-time car buyers, with a focus on serving overlooked consumers. With offices in Boston and Phoenix, FHF offers support in over 15 states, aiming to expand to all 50 states in the near future. The company is dedicated to professionalism, compliance, and customer care, while also prioritizing the well-being of its employees through comprehensive benefits and a supportive work environment.

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Jobs at this company:

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🔥 Bilingual Collections Associate (Portuguese)

Posted 2024-11-21

📍 United States

🧭 Full-Time

💸 19 USD per hour

🔍 Financial Services

Demonstrated historical career stability.
Must be fluent in Portuguese.
High school diploma or GED equivalent required.
Minimum of 6 months of Collections experience or 1 year of related customer service experience.
Detail-conscious and task-oriented mindset.
Commitment to excellent customer service to clients and dealer partners.
Excellent written and verbal communication skills.
Willingness and ability to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives.

Provide customer service regarding collection issues in a busy call center.
Open and manage clients' complaints.
Deescalate customer issues and escalate to the appropriate manager when necessary.
Resolve client discrepancies and reconcile disputes related to outstanding balances.
Meet defined department goals and activity metrics.
Conduct daily/weekly reporting to direct supervisor.
Provide payoff quotes to dealers and customers.
Contact repossession agents as necessary.
Provide written account information when requested by customers.

Communication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-21

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🔥 Remarketing Support Associate

Posted 2024-11-15

📍 United States

🧭 Full-Time

💸 19 USD per hour

🔍 Auto financing

Demonstrated historical career stability.
AA/AS preferred or equivalent work experience.
Passion to establish a career with FHF, we grow our teams.
Excellent communication skills/must be a team player keeping all lines of communication open.
Ability to multitask, self-reliant.
Proficient knowledge of Excel and Outlook.
Strong attention to detail.
A “can do” attitude.

Input and track Sales information in Leapfrog.
Update and maintain auction statuses in AutoIMS.
Input receipt of post-sale checks.
Audit and send required documents for Gap/Warranty Cancellations.
Maintain post-sale document uploads.
Verify insurance coverage on recovered vehicles.
Assist with title tracking in the Allstate portal and Remarketing dashboard.
Assist Remarketing team with any other duties.

Communication SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Posted 2024-11-15

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🔥 Part Time Administrative Assistant, Funding

Posted 2024-11-14

📍 United States

🧭 Part-Time

💸 19 USD per hour

🔍 Financial Services

High school diploma or GED equivalent required
Minimum of 1 year of administrative support or customer service experience
Detail-conscious and task-oriented mindset
Excellent written and verbal communication skills
Ability to prioritize tasks and manage time effectively
Proficiency in Microsoft Office Suite required (Word, Excel, PowerPoint, Outlook)
Demonstrates historical career stability

Assist funding managers with day-to-day tasks and special projects to ensure timely completion and support department goals.
Provide administrative support to different branches of the funding team, responding to project requests and handling inquiries as needed.
Verify coverage details for voluntary protection products (VPP) and ensure all information is accurate and up-to-date.
Maintain accurate records and documentation for all assigned tasks.
Collaborate with team members to meet deadlines and ensure funding operations are running efficiently.

Communication SkillsCustomer serviceMicrosoft OfficeDocumentationMicrosoft Office Suite

Posted 2024-11-14

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🔥 Vehicle Recovery Specialist

Posted 2024-11-13

📍 United States

🧭 Full-Time

💸 19 USD per hour

🔍 Consumer finance

2+ years of consumer finance or related industry experience
High School Diploma from an accredited institution or GED equivalent required
Ability to work independently
Strong attention to detail
Excellent verbal and written communication skills
Ability to multi-task while maintaining high quality control standards

Validate repossession requests made via the assignment dashboard
Thorough review of assignment criteria outlined in FHF repo manual
Assignment to approved repo agents to include tracking and follow-up for timely recovery of collateral
Maintain effective communication with repossession companies
Ensure proper statuses in all systems pre/post repossession
Process collateral releases to agents/auctions upon reinstatement
Hold/close reviews on all repossessions
Comply with FHF compliance requests and requirements
Some Administrative tasks will be required
Additional duties as assigned by management

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingCompliance

Posted 2024-11-13

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🔥 Bilingual Collections Associate (Portuguese)

Posted 2024-10-26

📍 United States

🧭 Full-Time

💸 17 - 17 USD per hour

🔍 Finance

Demonstrated historical career stability.
Willing and able to travel domestically for up to one week at a time, twice per year for training and team-building initiatives.
Fluent in Portuguese.
High school diploma or GED equivalent required.
Minimum of 6 months of Collections experience or 1 year of related customer service experience.
Detail-conscious and task-oriented mindset.
Commitment to excellent customer service.
Excellent written and verbal communication skills.

Provide customer service regarding collection issues in a heavy traffic call center.
Responsible for opening clients' complaints.
Deescalate customer issues and escalate to appropriate manager if needed.
Resolve client discrepancies; reconcile customer disputes pertaining to outstanding due balances.
Meet defined department goals and activity metrics.
Daily/weekly reporting to direct supervisor.
Skip tracing if necessary.
Provide payoff quotes to dealers and customers.
Contact repossession agents as necessary.
Provide written account information as requested by customers.
Answer inbound phone calls as needed.
Handle transfer of ownership.

Communication SkillsAnalytical SkillsCollaborationCustomer service

Posted 2024-10-26

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🔥 Director, Credit Program Management

Posted 2024-10-26

📍 United States

🧭 Full-Time

🔍 Auto finance

At least 10 years of experience in credit program development, management, and implementation using advanced analytic models.
Minimum of 5 years managing teams.
Expert ability to understand advanced analytics and ML models for program management.
Experience in gathering competitor intelligence and implementing credit risk policies.
Strong oral and written communication skills, with experience presenting to senior management.
Experience in auto finance is a plus.

Lead the development of next-generation credit programs for FHF, including market segment identification and competitor analysis.
Oversee and develop program and market research managers.
Partner with senior-level executives across departments to drive credit program agendas.
Plan and oversee ongoing credit program excellence aligned with company goals.
Drive initiatives for continuous improvement of existing programs using data-driven insights.

LeadershipProject ManagementArtificial IntelligenceData AnalysisMachine LearningPeople ManagementCross-functional Team LeadershipStrategyData analysisCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-26

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🔥 Bilingual Collections Associate (Spanish)

Posted 2024-10-26

📍 United States

🧭 Full-Time

💸 17 - 17 USD per hour

🔍 Auto financing

Demonstrated historical career stability.
Fluency in Spanish.
High school diploma or GED equivalent required.
Minimum of 6 months of Collections experience or 1 year of related customer service experience.
Detail-conscious and task-oriented mindset.
Excellent written and verbal communication skills.
Commitment to providing excellent customer service.

Provide customer service regarding collection issues in a call center.
Open client complaints and deescalate issues as needed.
Resolve discrepancies and reconcile disputes on outstanding balances.
Meet department goals and activity metrics while reporting to the supervisor.
Perform skip tracing and provide payoff quotes.
Contact repossession agents and manage ownership transfers.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detail

Posted 2024-10-26

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🔥 Bilingual Funding Associate (Spanish/Portuguese)

Posted 2024-10-25

📍 United States

🧭 Full-Time

💸 20 - 20 USD per hour

🔍 Auto lending

Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives.
Demonstrated historical career stability.
Spanish/Portuguese fluency.
Minimum of 1 year in Banking or Auto lending and Customer Service experience.
Excellent communication skills.
High school diploma or GED equivalent required.

Verify that all funding packages submitted by dealers meet FHF quality standards.
Conduct phone verification of personal references and employment information for prospective clients.
Collect and manage incoming faxes from dealerships.
Provide constant updates to dealerships regarding the status of their funding packages.
Conduct final funding interviews with prospective clients.
Assist other funding associates whenever needed and report potential risks.

Communication SkillsAnalytical SkillsCollaboration

Posted 2024-10-25

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🔥 Market Research Manager

Posted 2024-10-13

📍 United States

🧭 Full-Time

💸 $130,000 per year

🔍 Auto finance

Require 5+ years auto finance market research or related experience in auto lending or dealerships.
At least 5 years of experience in managing dealer relationships.
In-depth knowledge of auto financing credit programs.
Expertise in gathering competitor intelligence and programs from various auto lenders.
Strong oral and written communication skills, with experience presenting to senior management.
Strong project management and analytic skills are plus.

You will report directly to the Chief Credit Officer, and the duties include, but are not limited to: Collect and update market intelligence such as lender’s program guidelines and rate sheets.
Conduct market research for new programs by visiting and communicating with dealerships.
Solicit dealers for program feedback and improvement opportunities.
Support the Credit Program Director for the development and execution of a detailed program strategy.
Partner with Credit Program Managers for continuous program improvements and tweaks.
Collaborate with multiple departments (Outside Sales, Sales Operations, Credit, Funding, and more) to develop marketing materials and the strategy to communicate program changes and enhancements to dealers effectively.
Interprets and predicts consumer and dealership trends through the use of analytic techniques.
Projects market potential and estimates market penetration.
Monitors research projects and prepares reports for management's use regarding market conditions, market potential, sales forecasts, and information on competitors.

LeadershipProject ManagementBusiness DevelopmentData AnalysisProduct ManagementProject CoordinationCross-functional Team LeadershipStrategyBusiness developmentData analysisCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-13

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🔥 Bilingual Customer Service Associate (Spanish)

Posted 2024-09-24

📍 United States

🧭 Full-Time

💸 $18.53 per hour

🔍 Auto loans

Demonstrated historical career stability
Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives.
Fluent in Spanish and English
High school diploma or GED equivalent required
Minimum of 1 year of related customer service experience
Detail-conscious and task oriented mindset
Commitment to excellent customer service to our customers and dealer partners
Excellent written and verbal communication skills

Provide customer service regarding issues in heavy traffic call center
Responsible for opening clients' complaints
Deescalate customer issues and escalate to appropriate manager if needed
Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
Meet defined department goals and activity metrics
Daily / weekly reporting to direct supervisor
Provide pay off quotes to dealers and customers
Provide written account information as requested by customers
Answering inbound phone calls as needed
Handle transfer of ownership

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer service

Posted 2024-09-24

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First Help Financial

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