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Customer Support Specialist

Posted 5 days agoViewed

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💎 Seniority level: Entry, 1+ year

🔍 Industry: Solar finance

🏢 Company: HIKINEX

🗣️ Languages: English

⏳ Experience: 1+ year

Requirements:
  • 1+ year of professional experience.
  • Strong communication and interpersonal skills.
  • Ability to manage and prioritize multiple inquiries with excellent time management.
  • Strong sense of knowing the best decision between solving the problem yourself, seeking help, or handing off to someone else.
  • Experience in customer service or call center support, preferably in the solar or energy sector.
  • Familiarity with solar financing products and services (PPAs, loans, leases, etc.) is a plus.
  • Detail-oriented with strong problem-solving skills.
  • Proven track record of managing cross-functional projects and driving organizational growth.
  • Ability to work in a fast-paced, evolving environment and manage multiple priorities.
  • Excellent written and verbal communication skills, with a keen eye for detail.
  • Proficiency in Google Suite (Sheets, Slides, Docs); familiarity with IR tools and CRM systems is a plus.
  • Strong organizational and multitasking abilities; capable of working under tight deadlines.
  • Positive attitude, proactive approach, and the ability to work both independently and as part of a team.
Responsibilities:
  • Provide support for solar installation companies (EPCs), sales reps, and homeowners with inquiries about our offerings via phone and email.
  • Assist with various tasks to help solar sales reps complete a sale including updating CRM records and amending quotes.
  • Support EPCs by updating portal access and adding/removing personnel as needed.
  • Resolve inquiries in a timely manner or pass the information to the appropriate internal resource if needed.
  • Generate and send routine customer-facing documents.
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