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Customer Support Specialist
Posted 2 months agoViewed
💎 Seniority level: Entry, 1+ year
🔍 Industry: Customer Service
🏢 Company: HIKINEX
🗣️ Languages: English
⏳ Experience: 1+ year
Requirements:
- 1+ year of professional experience
- Strong communication and interpersonal skills
- Ability to manage and prioritize multiple inquiries with excellent time management
- Strong sense of knowing the best decision between solving the problem yourself, seeking help, or handing off to someone else
- Experience in customer service or call center support, preferably in the solar or energy sector
- Familiarity with solar financing products and services (PPAs, loans, leases, etc.) is a plus
- Detail-oriented with strong problem-solving skills
- Proven track record of managing cross-functional projects and driving organizational growth
- Ability to work in a fast-paced, evolving environment and manage multiple priorities
- Excellent written and verbal communication skills, with a keen eye for detail
- Proficiency in Google Suite (Sheets, Slides, Docs); familiarity with IR tools and CRM systems is a plus
- Strong organizational and multitasking abilities; capable of working under tight deadlines
- Positive attitude, proactive approach, and the ability to work both independently and as part of a team
Responsibilities:
- Provide support for solar installation companies (EPCs), sales reps, and homeowners with inquiries about our offerings via phone and email
- Assist with various tasks to assist solar sales reps to complete a sale including updating CRM records and amending quotes
- Support EPCs by updating portal access and adding/removing personnel as needed
- Resolve inquiries in a timely manner, or pass the information to the appropriate internal resource if needed
- Generate and send routine customer-facing documents
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