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DOTSLAB

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Jobs at this company:

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🔥 Digital Marketing Executive
Posted 1 day ago

📍 United States

🔍 Technology

  • 2+ years of experience in digital marketing, preferably in a B2B or tech industry.
  • Bachelor's degree in Marketing, Communications, or related field.
  • Proven track record of success in developing and executing digital marketing campaigns.
  • Excellent content creation, copywriting, and communication skills.
  • Strong analytical and problem-solving skills, with experience using Google Analytics and other marketing tools.
  • Ability to work independently and collaboratively as part of a team.
  • Develop and execute multi-channel digital marketing campaigns across social media, email, search engine optimization (SEO), paid advertising (PPC), and content marketing.
  • Create engaging content, including blog posts, social media posts, email newsletters, and ad copy.
  • Manage and optimize our website for SEO, user experience (UX), and conversion rate optimization (CRO).
  • Analyze campaign performance using Google Analytics and other tools, providing data-driven insights to inform future marketing strategies.
  • Collaborate with cross-functional teams, including sales, product, and creative, to ensure alignment and maximize impact.
  • Stay up-to-date with the latest digital marketing trends, best practices, and platform updates.

Google AnalyticsContent creationCommunication SkillsAnalytical SkillsSEOMarketingDigital MarketingA/B testing

Posted 1 day ago
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🔥 Customer Support Specialist
Posted 3 days ago

📍 United States

🔍 Tech

  • 1+ year of experience in customer support, preferably in a tech industry.
  • High school diploma or equivalent required; degree in Communications, Business, or related field preferred.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment, handling multiple customer interactions simultaneously.
  • Strong technical skills, including proficiency in software applications, troubleshooting, and problem-solving.
  • Ability to work independently and collaboratively as part of a team.
  • Respond to customer inquiries via email, phone, and chat, resolving issues and providing product/service information.
  • Troubleshoot and resolve technical issues, escalating complex issues to senior support specialists or other teams as needed.
  • Provide accurate and timely solutions to customer complaints and concerns.
  • Utilize knowledge base articles, FAQs, and other resources to resolve customer issues efficiently.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to resolve customer issues and improve customer satisfaction.
  • Participate in ongoing training and development to stay up-to-date on product knowledge, industry trends, and customer support best practices.
  • Meet or exceed customer satisfaction targets, including first response time, resolution rate, and customer satisfaction scores.

TroubleshootingTechnical supportCRMCustomer support

Posted 3 days ago
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