Customer Support Specialist

Posted 3 days agoViewed

View full description

💎 Seniority level: Junior, 1+ year

📍 Location: United States

🔍 Industry: Tech

🏢 Company: DOTSLAB

⏳ Experience: 1+ year

🪄 Skills: TroubleshootingTechnical supportCRMCustomer support

Requirements:

1+ year of experience in customer support, preferably in a tech industry.
High school diploma or equivalent required; degree in Communications, Business, or related field preferred.
Excellent communication, problem-solving, and interpersonal skills.
Ability to work in a fast-paced environment, handling multiple customer interactions simultaneously.
Strong technical skills, including proficiency in software applications, troubleshooting, and problem-solving.
Ability to work independently and collaboratively as part of a team.

Responsibilities:

Respond to customer inquiries via email, phone, and chat, resolving issues and providing product/service information.
Troubleshoot and resolve technical issues, escalating complex issues to senior support specialists or other teams as needed.
Provide accurate and timely solutions to customer complaints and concerns.
Utilize knowledge base articles, FAQs, and other resources to resolve customer issues efficiently.
Collaborate with cross-functional teams, including sales, marketing, and product development, to resolve customer issues and improve customer satisfaction.
Participate in ongoing training and development to stay up-to-date on product knowledge, industry trends, and customer support best practices.
Meet or exceed customer satisfaction targets, including first response time, resolution rate, and customer satisfaction scores.

Apply

Related Jobs

Apply

🔥 Customer Support Specialist Level 1 (L1) - US

Posted about 10 hours ago

📍 United States, Canada

🧭 Full-Time

💸 20.0 - 22.0 USD per hour

🔍 Healthcare Technology

🏢 Company: Synthesis Health👥 51-100💰 Seed over 2 years agoMedical Wellness Health Care

🔧 Requirements

Minimum 1-2 years of experience in a customer support, technical support, or helpdesk role, preferably in the healthcare or technology sector.
Strong technical troubleshooting skills, with the ability to understand and resolve basic software and hardware issues.
Excellent communication skills, with the ability to explain complex technical concepts clearly and understandably.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Proficient in using customer support tools, ticketing systems, and Microsoft Office Suite (or equivalent).
Empathy and patience when dealing with customers, with a focus on delivering outstanding service.
Strong attention to detail and commitment to accurate documentation.

💡 Responsibilities

Provide first-level support for customer inquiries related to Synthesis technology solutions products services via phone, email and other omni-channel options.
Diagnose and resolve basic technical issues related to product functionality, installation and usage.
Escalate unresolved or complex issues to higher-level technical support or internal teams.
Log all customer interactions and troubleshooting steps into the customer support system, ensuring accurate and detailed records.
Assist customers in setting up and configuring Synthesis systems, providing step-by-step guidance when necessary.
Educate customers on the use of software and hardware features, ensuring they understand key functionalities and best practices.
Collaborate with the product and engineering teams to stay up to date on new product features, updates and enhancements.
Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided.
Maintain and contribute to a knowledge base, updating solutions and FAQs for internal use and customer reference.
Assist in managing customer expectations and delivering solutions within agreed timelines.
Adhere to company policies, processes and service level agreements (SLAs) to ensure consistent and high-quality customer service.

Communication SkillsProblem SolvingCustomer serviceAttention to detailDocumentationMicrosoft Office SuiteExcellent communication skillsTroubleshootingTechnical supportCRMCustomer support

Posted about 10 hours ago

Apply

🔥 Customer Support Specialist Level 1 (L1) - Canada

Posted about 10 hours ago

📍 United States, Canada

🧭 Full-Time

💸 22.0 - 28.0 CAD per hour

🔍 Healthcare or technology sector

🏢 Company: Synthesis Health👥 51-100💰 Seed over 2 years agoMedical Wellness Health Care

🔧 Requirements

Minimum 1-2 years of experience in a customer support, technical support, or helpdesk role, preferably in the healthcare or technology sector.
Strong technical troubleshooting skills, with the ability to understand and resolve basic software and hardware issues.
Excellent communication skills, with the ability to explain complex technical concepts clearly and understandably.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Proficient in using customer support tools, ticketing systems, and Microsoft Office Suite (or equivalent).
Empathy and patience when dealing with customers, with a focus on delivering outstanding service.
Strong attention to detail and commitment to accurate documentation.

💡 Responsibilities

Provide first-level support for customer inquiries related to Synthesis technology solutions products services via phone, email and other omni-channel options.
Diagnose and resolve basic technical issues related to product functionality, installation and usage.
Escalate unresolved or complex issues to higher-level technical support or internal teams.
Log all customer interactions and troubleshooting steps into the customer support system, ensuring accurate and detailed records.
Assist customers in setting up and configuring Synthesis systems, providing step-by-step guidance when necessary.
Educate customers on the use of software and hardware features, ensuring they understand key functionalities and best practices.
Collaborate with the product and engineering teams to stay up to date on new product features, updates and enhancements.
Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided.
Maintain and contribute to a knowledge base, updating solutions and FAQs for internal use and customer reference.
Assist in managing customer expectations and delivering solutions within agreed timelines.
Adhere to company policies, processes and service level agreements (SLAs) to ensure consistent and high-quality customer service.

Communication SkillsProblem SolvingCustomer serviceAttention to detailWritten communicationDocumentationMicrosoft Office SuiteExcellent communication skillsAdaptabilityEmpathyVerbal communicationTroubleshootingActive listeningTechnical supportCustomer support

Posted about 10 hours ago

Apply

🔥 Customer Support Specialist

Posted 2 days ago

📍 US, Canada

🧭 Full-Time

💸 90000.0 - 135000.0 USD per year

🔍 Fintech

🏢 Company: Turnstile👥 11-50 SaaS FinTech

🔧 Requirements

2-5 years in a support, technical support, or customer success role, preferably in a B2B SaaS or fintech environment
Exceptional problem-solving skills
Thoughtful and clear communicator
Ability to manage high ticket volume
Experience setting up and working with ticketing systems (HubSpot, Intercom, or similar)
Ability to thrive under pressure, quickly assess problems, and deliver solutions in real-time

💡 Responsibilities

Educate and empower clients, proactively guiding them on best practices for using Turnstile
Resolve complex support issues from clients via email and Slack, ensuring fast, clear, and accurate responses
Own ticket triage & prioritization, identifying the root cause of issues and escalating appropriately.
Troubleshoot (technical) issues related to quoting, eSign, invoicing, and integrations (e.g., HubSpot, Salesforce, Stripe, etc.)
Contribute to internal documentation, improving processes and reducing repeated inquiries
Drive improvements, identify trends, and proactively prevent recurring issues

SQLJiraCommunication SkillsAnalytical SkillsRESTful APIsAttention to detailDocumentationAdaptabilityProblem-solving skillsTroubleshootingActive listeningTechnical supportCRMCustomer supportCustomer SuccessEnglish communicationSaaS

Posted 2 days ago

Apply

🔥 Customer Support Specialist

Posted 2 days ago

📍 United States

🧭 Full-Time

🔍 SaaS, Legal Technology

🏢 Company: Alt Legal👥 11-50💰 Seed almost 9 years agoSaaS Legal Software

🔧 Requirements

4+ years’ experience in client-facing role, involving support of SaaS or professional web-based solutions
2+ years’ Work-from-Home Experience
Intermediate knowledge of MS Office and Google programs, particularly Excel and Google Sheets
Strong written and verbal communication skills
Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
Superb personal organizational skills to ensure all client commitments are met
Ability to empathize with and advocate for our customers
Ability to quickly learn new concepts and teach others
Excellent problem-solving skills

💡 Responsibilities

Act as a first point of contact for all day-to-day questions received via Alt Legal’s support email, live chat, and phone line.
Resolve issues directly or bring in other internal resources to ensure all customer issues are resolved to the customer’s satisfaction in a timely and careful manner.
Escalate system-wide issues to the product team and ensure issues are communicated to relevant internal teams.
Look for commonalities in client questions and proactively provide input to the Customer Success and Product Teams to enhance training materials and documentation, as well as to enhance the product.
Provide platform training to key stakeholders and end-users, connecting the value of Alt Legal to client initiatives.
Work directly with clients advising them on how to best leverage Alt Legal in coordination with the relevant Customer Success Manager.
Work to understand key client use cases and attributes in order to provide context-driven responses and training.
Provide exceptional service to clients in order to help support the Customer Success team’s goals of reduced customer churn, revenue expansion, opportunity identification, and higher client product adoption, satisfaction, and overall account health.
Stay current with system changes and updates.
Act as the client advocate, working cross-departmentally with internal teams to successfully resolve client concerns and questions.

Google AnalyticsCommunication SkillsProblem SolvingCustomer serviceAttention to detailWritten communicationExcellent communication skillsAdaptabilityMS OfficeEmpathyVerbal communicationTrainingActive listeningStrong communication skillsTechnical supportCustomer supportSaaS

Posted 2 days ago

Apply

🔥 Associate Product Customer Support Specialist

Posted 22 days ago

📍 USA

🧭 Full-Time

🔍 Software

🏢 Company: Fleetio

🔧 Requirements

Previous experience in a customer support or technical support role, preferably in the software industry.
Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively.
Excellent communication skills, both verbal and written, with the ability to convey technical concepts to customers clearly and concisely.
Customer-centric mindset with a passion for delivering exceptional support experiences.
Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously.
Proficiency in using customer support tools and software, including ticketing systems, CRM software, and remote support tools.
Flexibility to work occasional evenings or weekends to accommodate customer needs.
Fluency in english is required; fluency in spanish or french is a HUGE plus.

💡 Responsibilities

Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio.
Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
Demonstrate comprehensive knowledge of our fleet management software, including a basic understanding of its features, functionalities, and integrations.
Investigate complex software issues reported by customers, collaborating with Support Specialists, SME’s, Shift Leads, and Support Engineering teams to identify and escalate customer issues to the appropriate team.
Continuously identify opportunities to improve the customer support process, including streamlining workflows, enhancing documentation, and implementing customer-focused initiatives.

Communication SkillsProblem SolvingCustomer serviceWritten communicationExcellent communication skillsEmpathyVerbal communicationTroubleshootingActive listeningTechnical supportCRMCustomer supportCustomer Success

Posted 22 days ago

Apply

🔥 Remote Customer Support Specialist (P&C)

Posted about 2 months ago

📍 United States

🧭 Full-Time

💸 18.0 - 21.0 USD per hour

🔍 Insurance

🏢 Company: Jerry👥 101-250💰 $110,000,000 Series C over 1 year ago🫂 Last layoff about 2 years agoArtificial Intelligence (AI)InsurTech Insurance Auto Insurance

🔧 Requirements

NOT STATED

💡 Responsibilities

Respond to inbound calls from existing customers
Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation

Customer serviceEmpathyActive listeningTechnical supportCustomer support

Posted about 2 months ago

Apply

🔥 Customer Support Specialist - Remote

Posted about 2 months ago

📍 USA

💸 15.0 USD per hour

🔍 Data and technology

🔧 Requirements

Ability to work remotely, but you must be a US resident living within 45-60 minutes of the Van Buren, AR area.
At least one year of customer service experience.
High School Diploma or GED.
Comfortable using a computer to perform operations.
Can pass a criminal background check, employment verification, education verification, credit check and drug screen.
High-speed internet service (minimum 25 mbps download/5 mbps upload).

💡 Responsibilities

Take inbound calls to assist with credit-related memberships, services, and product offerings.
Advocate for solutions that will help consumers improve their creditworthiness.
Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.
Handle escalated customer issues.

Customer serviceTroubleshootingData entryTechnical support

Posted about 2 months ago

Apply

🔥 Customer Support Specialist - Onsite

Posted 4 months ago

📍 USA

🧭 Full-Time

🔍 Data and technology services

🔧 Requirements

High School Diploma or GED.
At least one year of customer service experience.
Comfortable using a computer to perform operations.
Can pass a criminal background check, employment verification, education verification, credit check and a drug screen.
US resident living within 45-60 minutes of the Allen, TX office.

💡 Responsibilities

Take inbound calls to assist with credit-related memberships, services, and product offerings.
Help consumers understand credit bureau processes.
Educate consumers on appropriate steps to request corrections.
Receive customer requests for assistance and either help or forward requests to the appropriate functional area.
Handle escalated customer issues.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentationTechnical support

Posted 4 months ago

Apply

🔥 Customer Support Specialist - US Remote

Posted 4 months ago

📍 United States

🧭 Full-Time

🔍 Data and technology

🔧 Requirements

High School Diploma or GED.
At least one year of customer service experience.
Comfortable using a computer to perform operations.
Able to pass a criminal background check, employment verification, education verification, credit check and a drug screen.
High-speed internet service (minimum 25 mbps download/ 5 mbps upload).

💡 Responsibilities

Take In-Bound calls to assist with credit-related memberships, services, and product offerings.
Advocate for solutions that will help consumers improve their creditworthiness.
Help consumers understand credit bureau processes.
Educate consumers on appropriate steps to request corrections.
Receive customer requests for assistance, identify support needed, and help or forward requests.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingTechnical support

Posted 4 months ago

Apply