Customer Support Specialist - Remote

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Requirements:

• Ability to work remotely, but you must be a US resident living within 45-60 minutes of the Van Buren, AR area.
• At least one year of customer service experience.
• High School Diploma or GED.
• Comfortable using a computer to perform operations.
• Can pass a criminal background check, employment verification, education verification, credit check and drug screen.
• High-speed internet service (minimum 25 mbps download/5 mbps upload).

Responsibilities:

• Take inbound calls to assist with credit-related memberships, services, and product offerings.
• Advocate for solutions that will help consumers improve their creditworthiness.
• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.
• Handle escalated customer issues.