Customer Support Specialist - Onsite

Posted 2024-11-22

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💎 Seniority level: Entry, At least one year of customer service experience.

📍 Location: USA

🔍 Industry: Data and technology services

🗣️ Languages: English

⏳ Experience: At least one year of customer service experience.

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:

High School Diploma or GED.
At least one year of customer service experience.
Comfortable using a computer to perform operations.
Can pass a criminal background check, employment verification, education verification, credit check and a drug screen.
US resident living within 45-60 minutes of the Allen, TX office.

Responsibilities:

Take inbound calls to assist with credit-related memberships, services, and product offerings.
Help consumers understand credit bureau processes.
Educate consumers on appropriate steps to request corrections.
Receive customer requests for assistance and either help or forward requests to the appropriate functional area.
Handle escalated customer issues.

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