ApplyCustomer Support Specialist - Onsite
Posted about 2 months agoViewed
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💎 Seniority level: Entry, At least one year of customer service experience.
📍 Location: USA
🔍 Industry: Data and technology services
🗣️ Languages: English
⏳ Experience: At least one year of customer service experience.
🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentationTechnical support
Requirements:
- High School Diploma or GED.
- At least one year of customer service experience.
- Comfortable using a computer to perform operations.
- Can pass a criminal background check, employment verification, education verification, credit check and a drug screen.
- US resident living within 45-60 minutes of the Allen, TX office.
Responsibilities:
- Take inbound calls to assist with credit-related memberships, services, and product offerings.
- Help consumers understand credit bureau processes.
- Educate consumers on appropriate steps to request corrections.
- Receive customer requests for assistance and either help or forward requests to the appropriate functional area.
- Handle escalated customer issues.
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