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Customer Support Specialist

Posted 1 day agoViewed

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💎 Seniority level: Junior, 2-5 years

📍 Location: US, Canada

💸 Salary: 90000.0 - 135000.0 USD per year

🔍 Industry: Fintech

🏢 Company: Turnstile👥 11-50SaaSFinTech

🗣️ Languages: English

⏳ Experience: 2-5 years

🪄 Skills: SQLJiraCommunication SkillsAnalytical SkillsRESTful APIsAttention to detailDocumentationAdaptabilityProblem-solving skillsTroubleshootingActive listeningTechnical supportCRMCustomer supportCustomer SuccessEnglish communicationSaaS

Requirements:
  • 2-5 years in a support, technical support, or customer success role, preferably in a B2B SaaS or fintech environment
  • Exceptional problem-solving skills
  • Thoughtful and clear communicator
  • Ability to manage high ticket volume
  • Experience setting up and working with ticketing systems (HubSpot, Intercom, or similar)
  • Ability to thrive under pressure, quickly assess problems, and deliver solutions in real-time
Responsibilities:
  • Educate and empower clients, proactively guiding them on best practices for using Turnstile
  • Resolve complex support issues from clients via email and Slack, ensuring fast, clear, and accurate responses
  • Own ticket triage & prioritization, identifying the root cause of issues and escalating appropriately.
  • Troubleshoot (technical) issues related to quoting, eSign, invoicing, and integrations (e.g., HubSpot, Salesforce, Stripe, etc.)
  • Contribute to internal documentation, improving processes and reducing repeated inquiries
  • Drive improvements, identify trends, and proactively prevent recurring issues
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