RSS and Customer Support Specialist

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Requirements:

• Minimum requirements include a college or university degree in related field.
• Minimum requirements include knowledge and skills developed through < 2 years of work experience in a related job discipline.

Responsibilities:

• Work with CME and Department staff, course faculty, and external partners/affiliates to build accredited RSS activities in an online Learning Management System (EthosCE).
• Review RSS documentation for clarity, completeness, consistency, and compliance with ACCME and institutional guidelines.
• Communicate identified issues regarding RSS documentation, policies & procedures and recommend a resolution. These documents typically include disclosure statements, promotional materials, and presentations.
• Work with internal and external learner participants to ensure accurate ACCME PARS learner data transfer from EthosCE.
• Monitor and respond promptly to general inquiries in the CME inbox and main phone line.
• Provide backup and assist with customer support for live (in-person and virtual) activities, conferences, and webinars.
• Assist the CME team in maintaining accreditation status with the Accreditation Council for Continuing Medical Education (ACCME).
• Remain abreast of accreditation criteria as well as institutional policies and procedures.
• Attend professional development workshops, meetings, and webinars.
• Assist with special projects or initiatives as needed.
• Uses general understanding and experience to administer the delivery of services to program participants and/or beneficiaries.
• Plans and conducts quality assurance reviews and recommends changes as appropriate.
• Performs other related work as needed.