Customer Support Specialist - Remote (Allen, TX Area)

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Requirements:

• High School Diploma or GED.
• At least one year of customer service experience.
• You are comfortable using a computer to perform operations.
• You have high-speed internet service (minimum 25 mbps download/ 5 mbps upload).
• Can pass a criminal background check, employment verification, education verification, credit check and a drug screen.

Responsibilities:

• Take In-Bound calls to assist with credit-related memberships, services, and product offerings; and advocate for solutions to help consumers improve their creditworthiness.
• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.
• Handle escalated customer issues.