ApplyCustomer Support Specialist - Remote (Allen, TX Area)
Posted about 1 month agoViewed
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💎 Seniority level: Junior, 1+ year
📍 Location: United States
🔍 Industry: Customer Service
🗣️ Languages: English
⏳ Experience: 1+ year
🪄 Skills: Communication SkillsProblem SolvingCustomer serviceWritten communicationTroubleshootingActive listeningData entryComputer skillsTechnical support
Requirements:
- High School Diploma or GED.
- At least one year of customer service experience.
- You are comfortable using a computer to perform operations.
- You have high-speed internet service (minimum 25 mbps download/ 5 mbps upload).
- Can pass a criminal background check, employment verification, education verification, credit check and a drug screen.
Responsibilities:
- Take In-Bound calls to assist with credit-related memberships, services, and product offerings; and advocate for solutions to help consumers improve their creditworthiness.
- Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
- Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.
- Handle escalated customer issues.
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