Customer Support Specialist

Posted 8 days agoViewed

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💎 Seniority level: Entry, 1-2 years

📍 Location: United States, PST

💸 Salary: 19.0 - 21.0 USD per hour

🔍 Industry: SaaS

🏢 Company: Snap! Mobile, Inc.

🗣️ Languages: English

⏳ Experience: 1-2 years

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceMicrosoft OfficeWritten communicationVerbal communication

Requirements:

1-2 years experience in Customer Service
Basic skills in Microsoft Office
Strong Written and Oral Communication Skills
Positive Attitude

Responsibilities:

Respond promptly to customer inquiries in accordance with our SLAs.
Take ownership of customer issues and see them through to resolution.
Assist prospective customers by directing them to the appropriate Account Executive and confidently answering questions about the various sales tools within Snap OS.
Proactively reach out to customers upon identifying issues.
Collaborate cross-functionally to address system issues.
Tag and categorize issues appropriately using our internal ticketing tool.
Collect feedback directly from customers and bring it to the attention of the relevant internal stakeholders as necessary.
Contribute to the ongoing improvement of our business systems and processes related to customer operations, internal knowledge base articles, and more.
Undertake additional projects as assigned by management.

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