Customer Support Specialist

Posted about 2 months agoViewed

📍 Location: Canada

💸 Salary: 17.0 - 18.0 USD per hour

🔍 Industry: Digital Health

🪄 Skills: JiraCommunication SkillsCollaborationCustomer serviceWritten communicationDocumentationTroubleshootingTechnical supportCustomer supportCustomer SuccessSaaS

Requirements:

Strong oral and written communication skills
A problem-solving mindset with curiosity and enthusiasm for learning
Ability to collaborate across teams and provide excellent customer support

Responsibilities:

Engage with users across email, chat, and phone to answer questions, troubleshoot technical issues, and escalate concerns as needed.
Proactively manage support tickets and collaborating with teams like Engineering and Product
Gather customer feedback, maintain help documentation, and advocating for user needs.

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Provide first-level support for customer inquiries related to Synthesis technology solutions products services via phone, email and other omni-channel options.
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Posted about 11 hours ago

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Minimum 1-2 years of experience in a customer support, technical support, or helpdesk role, preferably in the healthcare or technology sector.
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Excellent communication skills, with the ability to explain complex technical concepts clearly and understandably.
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Provide first-level support for customer inquiries related to Synthesis technology solutions products services via phone, email and other omni-channel options.
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Assist in managing customer expectations and delivering solutions within agreed timelines.
Adhere to company policies, processes and service level agreements (SLAs) to ensure consistent and high-quality customer service.

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