- Resolve client and therapist requests over chat and email from start to finish.
- Make proactive outbound calls to gather feedback, guide clients toward booking, and turn interest into sessions.
- Handle emotionally sensitive conversations with care for clients in vulnerable moments.
- Maintain localized Czech content and fine-tune AI support agents for complex, high-empathy cases.
- Identify recurring issues and provide feedback to improve support processes.
Account ManagementCustomer support