Customer Care Lead

Posted about 2 months agoViewed

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💎 Seniority level: Lead

📍 Location: Czechia, EU

🔍 Industry: Mental Health

🏢 Company: Hedepy

🗣️ Languages: English

🪄 Skills: LeadershipProject ManagementData AnalysisPeople ManagementCross-functional Team LeadershipCommunication SkillsCustomer serviceRESTful APIsTeam managementStrategic thinkingProcess improvementCRMCustomer supportCustomer Success

Requirements:

Customer-First Mindset
Leadership & Team Development
Tech & Innovation Enthusiast
Strategic Thinker

Responsibilities:

Develop and execute the Customer Care strategy
Lead and motivate the international and remote team, fostering a customer-first culture
Optimize processes for efficiency and service quality
Leverage technology (chatbots, AI, CRM) to enhance operations - this is currently a big topic for us 🤓
Collaborate across teams (Product, Marketing, Operations) to improve customer experience
Use data-driven insights to measure and improve performance

Apply