Customer Support Specialist with Polish (part-time)

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💎 Seniority level: Some experience

📍 Location: Poland

🔍 Industry: Mental health support

🏢 Company: Hedepy

🗣️ Languages: Polish, English

⏳ Experience: Some experience

🪄 Skills: Communication SkillsCustomer serviceOrganizational skillsExcellent communication skillsProblem-solving skillsFluency in EnglishCustomer support

Requirements:

Some experience in a customer service environment
Native Polish and fluent in English (at least B2 level)
Able to cover the customer support channels from 8 AM to 8 PM from Mon - Fri
Excellent communication and organizational skills
Good knowledge of Google Workspace tools

Responsibilities:

Serving as the primary point of contact for customers and therapists
Consistently meeting customer service expectations
Proactively addressing and resolving issues
Reporting and resolving issues internally with other teams
Do outreach calls to proactively resolve cancelled sessions

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