Apply📍 United States
🧭 Full-Time
🔍 Customer Service
- 10+ years experience in channel sales, business development, or strategic partnerships, with at least 5 years in a management role.
- Proven track record of developing and executing successful strategic partnership strategies in the SaaS industry, including with TSD channel partners.
- Strong leadership skills with experience building and managing high-performing teams, paired with a willingness to roll up your sleeves to help your team reach its goals.
- Extensive experience cultivating and managing strategic relationships with key partners, including TSDs, other channel partners, and ISV/integration partners.
- Excellent communication, negotiation, and presentation skills, with the ability to effectively engage and influence executive-level stakeholders within Front and partner organizations.
- Goal oriented and the ability to thrive in a fast-paced technology-driven sales environment.
- Deep understanding of the CX & customer support landscape, with a strong network of relationships within the TSD & master agent ecosystem.
- Proven ability to drive partner-sourced pipeline and revenue growth, consistently exceeding sales targets.
- Strategic thinker with the ability to identify and capitalize on market opportunities and trends.
- Experience negotiating and executing complex partnership agreements.
- Expand and refine the long-term strategy for increasing Front’s pipeline and revenue in the CX ecosystem through strategic partnerships with TSDs, ISVs, and other key channel partners.
- Build and manage a high-performing partnerships & channels team, providing mentorship, guidance, and support to drive partner success and achieve revenue targets.
- Cultivate and manage strategic relationships with key partners, serving as the senior point of contact.
- Become a subject matter expert on Front and all of our products, leveraging your expertise to educate and capture mindshare with our partners.
- Collaborate with Front’s executive leadership, Sales, Marketing, Product, Finance, and Legal teams to align partnership strategies with overall business objectives and increase sales pipeline and revenue growth.
- Identify, negotiate, and execute partnership agreements that maximize value for Front and its partners.
- Drive joint marketing and sales initiatives with partners to generate awareness, pipeline, and revenue.
- Travel as needed (up to 30%) to support key partner meetings, industry events, and strategic initiatives.
- Establish and track key performance indicators (KPIs) for partner activity, enablement, and pipeline, providing regular reporting and analysis to executive leadership.
- Stay at the forefront of industry trends and insights, proactively identifying new partnership opportunities and providing strategic recommendations to drive business growth.
- Lead cross-functional initiatives to align internal teams at Front with strategic partners, ensuring seamless collaboration and execution of partnership programs.
LeadershipBusiness DevelopmentPeople ManagementCross-functional Team LeadershipStrategic ManagementCommunication SkillsRESTful APIsNegotiationRelationship buildingAccount ManagementSales experienceMarket ResearchTeam managementStrategic thinkingCRMCustomer SuccessSaaS
Posted 13 days ago
Apply