Technical Support Engineer

Posted 13 days agoViewed

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📍 Location: Ireland

🔍 Industry: Customer Service Platform

🏢 Company: Front

🗣️ Languages: English

🪄 Skills: SQLHTMLMySQLAPI testingCustomer serviceTroubleshootingTechnical supportScriptingDebuggingCustomer support

Requirements:

Strong technical and troubleshooting skills
Experience providing technical support for cross-platform products (web, iOS, Android, etc.)
Experience with the following systems required: HTTP, HTML, REST, MySQL

Responsibilities:

Provide customers with delightful experiences by helping them resolve technical issues
Master Front’s product capabilities and serve as a technical subject matter expert for our support organization
Participate in testing of new and updated features
Take part in the“on-call” rotation for urgent customer requests
Build internal processes to scale a support team
Querying/analyzing logs
Running basic SQL queries and run scripts

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