Build and maintain strong relationships with key stakeholders at 25-40 assigned customer accounts.
Investigate and resolve technical customer issues, including debugging and configuration advice, minimizing the need for engineering escalation.
Manage the end-to-end commercial lifecycle, including pricing inquiries and credit renewals.
Monitor customer usage and revenue data to proactively manage health and mitigate churn risk.
Own and communicate customer feedback to internal product teams to influence development.
Provide high-quality, responsive support via Slack, tickets, and email.
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About PostHog
PostHog is pioneering open-source product analytics for developers, empowering over 100,000 companies to truly understand user behavior. You will build the operating system for anyone crafting software, offering a unified platform of interconnected tools. This includes product analytics, session replay, and an AI-powered analyst. You can also leverage a built-in data warehouse and a customer data platform. PostHog has already shipped more than a dozen products since its 2020 launch, attracting top investors and achieving impressive growth. This includes $194M in funding and a $1.4B valuation.
How We Work
PostHog operates as a fully remote and globally distributed team, spanning over 20 countries. You will experience a culture built on transparency and autonomy. We default to asynchronous communication, favoring PRs, issues, and Slack over frequent meetings. Tuesdays and Thursdays are meeting-free days, safeguarding your focused building time. Engineers lead product teams, making critical product decisions. You will own your work end-to-end, contributing to a high-impact environment. We embrace ambition and an intentional 'weirdness' that drives innovation and fun.
Engineering at PostHog
You will solve interesting engineering challenges building highly scalable, event-driven distributed systems. Our core infrastructure relies heavily on ClickHouse, managing hundreds of terabytes of data. You will work with a modern stack that includes Django, Rust, PostgreSQL, Redis, and Apache Kafka. We use Terraform, Ansible, and Kubernetes to automate dynamic provisioning and scaling. This ensures our systems handle billions of events daily. You will also contribute to building an advanced query optimizer for ClickHouse. We leverage AI tools internally to augment workflows and deliver innovative product features like PostHog AI.
Why Join Us
You will ship fast, contributing to more than a dozen products already launched.
You will own critical services end-to-end, from design to deployment.
You will work on challenging problems, processing billions of events daily.
You will benefit from a transparent culture with full access to company strategy and financials.
You will collaborate with highly efficient teams in a truly async-first environment.
Benefits & Perks
Unlimited, permissionless time off (25-day minimum required).
Equipment for an ergonomic home office setup.
Monthly budget for co-working spaces.
Quarterly budget for ad-hoc team meetups.
100% employer-paid Platinum medical plan (US, 75% for dependents), plus dental and vision.
Private health insurance and pension contributions (UK).
Stock options with a 10-year exercise window and double-trigger acceleration.
Annual equity refreshes and opportunities for liquidity.
First investor program for ex-employees starting new companies.