Technical Support Engineer
New
P
PostHogProduct analytics
We provide support across EU and US time zones, and we're hiring in both., EU and US time zonesFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Product AnalyticsDebuggingCustomer support
Requirements
- Have experience in at least two programming languages, gained through work, side projects, or other experience.
- Be able to debug unfamiliar code or systems and verify that a fix works.
- Write clearly and concisely, explaining complex fixes without overwhelming customers with options.
- Investigate issues thoroughly without delaying customer replies.
- Prioritize and context-switch across a busy queue spanning multiple products.
- Nice to have: experience supporting analytics, session replay, feature flags, experiments, or LLM observability products.
- Nice to have: a background in support, teaching, product, or another role explaining technical topics to people.
Responsibilities
- Help customers across PostHog products in the app and shared Slack channels.
- Own tickets from beginning to end and keep customers updated.
- Ship fixes to the PostHog codebase and documentation when something is broken or unclear.
- Become the support expert for a product area, own its queue, and work closely with its engineering team.
- Identify recurring patterns in customer issues and help turn them into fixes.
- Improve support tooling and workflows, including tools built on PostHog.
- Share customer pain points and feature requests with engineering teams with enough context to prioritize them.
View Full Description & ApplyYou'll be redirected to the employer's site
