Technical Customer Support Engineer, EMEA (Weekend Coverage)
New
H
HerculesAI app platform
Remote - EMEA. This role is specifically for people living in Europe, the middle east, or Africa and/or willing to work GMT+2 hours., GMT+2 hoursFull-Time
Salary$60K - $120K; $60K – $120K • Offers Equity; $60k-$120k + equity (variable based on seniority, equity, and location)
Apply NowOpens the employer's application page
Job Details
- Required Skills
- TypeScriptReactRESTful APIsCustomer support
Requirements
- Have a strong TypeScript background.
- Have a strong React background.
- Understand modern web app fundamentals, including HTTP, APIs, authentication, and databases.
- Be able to debug production issues using logs, traces, reproductions, and minimal test cases.
- Bring systems and architecture thinking, including scalability, reliability, performance, and security basics.
- Write clearly, simply, concisely, and with an audience-specific approach.
- Have prior experience in a customer-facing role, such as sales, pre-sales, or customer support.
- Have a track record of closing 50+ tickets a day.
- Be available to work Thursday through Monday, including Saturday and Sunday, with Tuesday and Wednesday off.
- Live in Europe, the Middle East, or Africa and/or be willing to work GMT+2 hours.
Responsibilities
- Resolve issues in customer apps, including fixing bugs, advising on architecture, and helping with integrations.
- Update the underlying platform or AI agent to prevent customer issues from recurring.
- Maintain public and internal documentation, including known issues.
- Build automations for the support workflow.
- Serve as the first point of contact for platform incidents during working hours.
- Manage public status updates and customer communication during incidents.
View Full Description & ApplyYou'll be redirected to the employer's site
