Implementation Engineer, Customer Support
New
B
BitwardenIdentity security
Remote, APAC; someone located in the APAC regionFull-Time
Salary not disclosed
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Job Details
- Languages
- Excellent English and grammar
- Required Skills
- AWSDockerKubernetesAzureRESTful APIsLinux
Requirements
- Have experience in a previous technical position, such as Systems Engineer, Implementation Engineer, DevOps Engineer, or IT Infrastructure Engineer; equivalent education or demonstrable skills may be accepted.
- Demonstrate excellent English and grammar.
- Bring strong problem-solving skills and the ability to find and communicate solutions.
- Have project-planning skills, including collaborative and individual time management.
- Be familiar with several of the listed technologies and areas, preferably including Docker, Kubernetes, or Podman.
- Be familiar with several of the listed technologies and areas, preferably including Linux, Windows, or macOS.
- Be familiar with several of the listed technologies and areas, preferably including cloud platforms such as GCP, AWS, or Azure.
- Be familiar with several of the listed technologies and areas, preferably including identity and access technologies such as Active Directory, LDAP, Okta, or SSO.
- Be familiar with several of the listed technologies and areas, preferably including RESTful APIs, SQL, DNS, HTTP, or TCP/IP.
- Be able and willing to work remotely.
Responsibilities
- Serve as a subject matter expert for Bitwarden and its product portfolio.
- Lead customer proof-of-concept trials, deployments, and integrations of Bitwarden containerized services.
- Advise customers on industry best practices across the Bitwarden product stack.
- Work with enterprise customers to resolve issues and identify potential future solutions.
- Guide customers through Bitwarden implementation, integration with their technology stack, and general security.
- Collaborate with Sales, Engineering, and Product associates.
- Plan, develop, and present live technical product demonstrations tailored to customer use cases.
- Document and share customer feedback from collaborative sessions.
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