- Ensure customers' queries are answered with the aim of a first-time resolution and with excellent attention to detail, care, and professionalism
- Ensure queries are responded to within agreed response times and all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality
- Resolve all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions
- Communicate effectively while working within a dynamic team structure with individual and shared team objectives
- Maintain a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality
- Work with colleagues across the wider global customer community to identify any trends in any customer queries