- Designing the full testing framework - including unit, integration, system, regression, UAT, and performance testing - tailored to the ServiceNow customization
- Collaborating closely with the project team to understand application requirements, create test cases, and ensure comprehensive test coverage
- Coordinating with business owners, developers, and end-user representatives to ensure test scenarios reflect real-world usage across different regions, roles, and support request types
- Reviewing manual test cases and user stories in Azure DevOps projects
- Creating and managing test cases, test data, and defects in Azure DevOps
- Participating in Sprint planning and retrospective sessions
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