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Technical Support Engineer

Posted 2 days agoViewed

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📍 Location: US, EU

🔍 Industry: Software Development

🏢 Company: PostHog👥 11-50💰 $15,000,000 Series B almost 4 years agoOpen SourceAnalyticsSoftware EngineeringSoftware

🗣️ Languages: English

🪄 Skills: SQLJavascriptREST APINext.jsTechnical supportNodeJSDebuggingCustomer supportA/B testing

Requirements:
  • SDK experience — specifically JS and NextJS
  • Strong customer focus - you need to help our users and remove any blockers to them using PostHog effectively.
  • Good at prioritizing and context switching - we have a high volume of tickets across various product areas.
  • Engineering background - the majority of our users are engineers and as such need help from someone equally as technical.
  • Able to build solutions yourself - we are also responsible for Support and Customer Success tooling so need to take ownership of improvements.
Responsibilities:
  • Improving the way we do support - we’re growing rapidly so need to make sure we are set up for future success. This means better tooling, automation, reporting, and more.
  • With your knowledge of PostHog, you’ll be answering the majority of tickets yourself across our products, ensuring that customers are able to use the platform without blockers.
  • You’ll also be working closely with the product teams to ensure that they are aware of any issues requiring product development work, helping them prioritize requests based on customer profile.
  • You’ll be working closely with the rest of the Customer Success team to ensure that we are meeting our internal targets for support ticket response.
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