Technical Support Engineer

Posted 9 days agoViewed

💎 Seniority level: Middle, 3+ years

📍 Location: Netherlands

🔍 Industry: Software Development

🏢 Company: Dataiku👥 1001-5000💰 $200,000,000 Series F over 2 years agoArtificial Intelligence (AI)Big Data Data Integration Analytics Enterprise Software

⏳ Experience: 3+ years

🪄 Skills: AWSDockerPythonSQLGCPHadoopKubernetesLDAPAzureREST APISparkCommunication SkillsAnalytical SkillsCI/CDProblem SolvingWritten communicationExcellent communication skillsTroubleshootingActive listeningJSONData visualizationTechnical supportScriptingDebuggingCustomer supportEnglish communication

Requirements:

At least 3 years of experience in a client-facing engineering or technical role, ideally involving a complex and rapidly evolving software/product
Experience with cloud platforms such as AWS, Azure, and GCP
Experience with Docker and Kubernetes
Collaborative and helpful mindset with a focus on always working as a team
A strong competency in technical problem solving with demonstrated experience performing advanced log analysis, debugging, and reproducing errors
Proficiency working with Unix-based operating systems
Experience with relational databases (or data warehouses like Snowflake) and SQL
Ability to read and write Python or R code

Responsibilities:

Help EMEA and global customers solve their technical issues with Dataiku through a variety of communication channels
Communicate with our R&D team to solve complex issues and/or share feedback from our EMEA customers for future product improvement
Work with other customer-facing teams when escalating or rerouting issues to help ensure a proper and efficient / timely resolution
Document knowledge in the form of technical articles and contribute to knowledge bases or forums within specific areas of expertise
Occasionally wear multiple hats and help out with other activities in a fast-paced and dynamic startup team environment

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