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- Bachelor’s Degree in Computer Science or Associate Degree with IT support experience
- Solid understanding of web development and programming concepts
- Advanced troubleshooting skills
- Experience with Zendesk or similar systems
- Knowledge of object-oriented programming
- Respond to escalated support tickets
- Communicate with users and keep them informed
- Reproduce issues and conduct debugging
- Escalate issues requiring developer intervention
- Engage in cross-functional calls for updates
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Posted about 23 hours ago
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