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Technical Support Engineer

Posted 1 day agoViewed

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💎 Seniority level: Junior, 1-2 years

📍 Location: USA

💸 Salary: 55000.0 - 75000.0 USD per year

🔍 Industry: Digital Health

🏢 Company: Twin Health👥 501-1000💰 $50,000,000 Series D about 1 year agoArtificial Intelligence (AI)Internet of ThingsNutritionMachine LearningHealth CareSoftware

🗣️ Languages: English

⏳ Experience: 1-2 years

🪄 Skills: Project ManagementSQLData AnalysisHTMLCSSSalesforceJiraAPI testingREST APICommunication SkillsAnalytical SkillsProblem SolvingTroubleshootingTechnical supportCRMDebuggingCustomer support

Requirements:
  • Minimum of 1 to 2 years of experience in Product Support, Reliability Support, Quality Assurance or related fields.
  • Minimum of 1 to 2 years of programming experience.
  • Minimum of 2 years of project management experience communicating with internal and external stakeholders.
  • Strong experience with HTML5 and CSS3.
  • Strong experience with Rest API.
  • Excellent analytical skills in analyzing large datasets using SQL.
  • Familiarity with CRM systems, including Zendesk, Salesforce, and Jira.
Responsibilities:
  • Be the technical expert on Twin products and provide exceptional product support.
  • Diagnose and resolve the most complex issues from other support channels in a timely manner.
  • Analyze issues to identify root causes and develop solutions.
  • Partner with product/engineering management to improve product quality and provide better user experience.
  • Build process and troubleshooting documentation in the product support knowledge base and runbook.
  • Provide training and knowledge transfer.
  • Work on technical and non-technical projects.
  • Build tools to automate manual tasks and redundant processes.
  • Participate in the weekend on-call rotation to address mission-critical incidents as they arise.
  • Additional duties as assigned
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