Provide extraordinary service for both our Self-Service and Enterprise customers.
Support customers on our various deployment models (Self Hosted, CockroachDB Dedicated and Serverless).
Develop deep technical expertise in CockroachDB and accompanying technologies.
Recognize patterns among customer issues and suggest ways to improve our product and offerings.
Partner with our Documentation, Product, Sales, and Engineering teams to guide those improvements.
Help develop and iterate on our support processes, tooling and systems.
Develop Runbooks & Playbooks for issues you’ve encountered that could reduce time to resolution in the future.
Participate in our Follow-The-Sun model to ensure work continuity beyond your shift for priority tickets.
Reproduce technical issues and work with Engineering to resolve them on behalf of our customers.
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About Cockroach Labs
Cockroach Labs pioneers the cloud-native, distributed SQL database, CockroachDB. This database helps companies build and scale resilient applications. It provides high availability and consistent data across various locations. Serving companies of all sizes, CockroachDB is trusted by enterprises like Equifax, Bose, and Comcast. They raised $633 million in funding over 8 rounds, reaching a $5 billion valuation. In 2023, their revenue hit $128.3 million, and they now have approximately 715 employees.
How We Work
Cockroach Labs operates with a hybrid work model. If you are near one of our offices, you come in on Mondays, Tuesdays, and Thursdays. The rest of the week offers flexible work arrangements. Fridays are designated as "Flex Fridays" for growth, learning, or rest. We prioritize productivity over "face time" and support employees working from diverse locations. You can even temporarily work from another city, state, or country.
Engineering at Cockroach Labs
We build CockroachDB, our core database, using Go. Our cloud infrastructure leverages major providers like AWS, Google Cloud Platform, and Azure. We use Terraform for infrastructure as code, ensuring consistent and scalable deployments. Prometheus helps us with observability, giving clear insights into system performance. You will engage with distributed systems, Linux, and PostgreSQL-compatible SQL. We also integrate AI-assisted tools like Mica, Claude Code, and ChatGPT into our daily workflows. This approach allows us to solve complex data challenges for our global customers.
Why Join Us
Build and scale apps for the world's largest enterprises across diverse industries.
Work on cutting-edge distributed SQL database technology, shaping the future of data.
Contribute to a company with significant funding and impressive revenue growth.
Experience a hybrid work environment that values flexibility and productivity.
Access professional development funds and comprehensive wellbeing benefits.
Benefits & Perks
Medical, Vision, and Dental Insurance (100% coverage for employees and dependents for health insurance)
Stock Options
Flexible Time Off
Paid Parental Leave (12 weeks after 30 days of employment, plus $500 "Baby Bucks" and re-entry support)
Paid Holidays and Paid Sick Days
Retirement Benefits (401(k) plan)
Professional Development Funds ($2,500 annually for learning and development)
Mental Wellbeing Benefits (through Spring Health, LiveHealth Online, and Employee Assistance Program)
Life and Disability Insurance
Internet Reimbursement and Wellness Allowance (from job postings)