- Lead day-to-day onboarding execution, including technical setup and template building.
- Partner with the Head of Customer Experience on sales calls, strategy sessions, and training.
- Independently manage customer-facing meetings and ongoing relationships for an assigned book of churches.
- Translate customer needs for the development team and track project progress.
- Document onboarding playbooks, support workflows, and training best practices.
- Identify opportunities for automation and build the team's operational backbone.
- Travel periodically for in-person training and customer engagements.