Observe.AI

Observe.AI empowers contact centers with cutting-edge conversational intelligence. Our platform leverages AI to analyze 100% of customer interactions, providing real-time insights that drive improved performance, from increased sales to enhanced customer retention. We're a leader in the rapidly growing conversational AI space, partnering with leading companies like Bill.com, Public Storage, and Accolade to transform their customer service operations. Our technology stack includes a robust blend of modern technologies, including AI/ML models for speech recognition and natural language processing, along with tools like Google Tag Manager, Google Analytics, and various security protocols (SSL, HSTS, DNSSEC). We foster a collaborative engineering culture where innovation and continuous improvement are central to our mission. Our teams work efficiently to develop, deploy and maintain the solutions used by leading organizations. Observe.AI is a high-growth company backed by prominent investors including SoftBank Vision Fund, Menlo Ventures, and Scale Venture Partners. With over $213 million in funding, we're continuously expanding our team and pushing the boundaries of conversational AI. We offer a comprehensive benefits package and a dynamic work environment, focused on building a diverse and inclusive team that values creativity and results. We are committed to providing a collaborative and supportive environment where employees feel valued and empowered to make a significant impact. Observe.AI is an equal opportunity employer and values diversity at all levels of our organization.