Observe.AI

Observe.AI is a conversational intelligence platform for contact centers.

251-500 employees

Founded 2017

$125M series c

Customer Service

Private Company

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Customer Service Artificial Intelligence (AI)SaaS Machine Learning Natural Language Processing Speech Recognition

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions7

Remote-USFull-TimeAI Customer ExperiencePosted

Senior Customer Success Manager

Drive process change and product adoption through change management, executive level relationships, project management, and training enablement
Monitor customer health across the customer journey and take data-driven actions to influence the right behavior
Conduct Quarterly Business Reviews at an executive level to demonstrate qualitative and quantitative value
Champion and own customer retention and partner with Account Managers on upsells
Advocate for customer needs and educate them on adopting new features
Collaborate internally and externally to solve customer pain points
Contribute to growing and scaling the Customer Success organization

Project ManagementData AnalysisAccount Management+3 more

Showing 1 of 7 positions

About Observe.AI

Observe.AI transforms contact centers into performance powerhouses. We leverage the industry's most accurate AI to analyze 100% of customer interactions. Our platform improves agent performance through real-time coaching and workflow automation. Leading companies like Bill.com and DoorDash partner with us to accelerate outcomes. You will contribute to a platform processing over 1.5 billion minutes of customer interactions annually. We help businesses achieve more sales and higher retention by empowering their frontline teams.

How We Work

You will join a team that values respect and embraces diversity. We actively build an inclusive culture where everyone feels they belong. We offer remote and hybrid work options, including a fully remote-US setup for many roles. Our team strives to create a healthy and safe workplace. You will work with intelligent, inspiring colleagues who support each other's growth. We empower you to take ownership and make a meaningful impact.

Engineering at Observe.AI

You will help craft the future of conversation intelligence, building complex AI interaction models. We transform raw audio into actionable business intelligence for global enterprises. Our tech stack includes Java, Python, Kubernetes, and AWS services like Lambda and SQS. We integrate with major contact center platforms including Genesys and Amazon Connect. Your work will involve ensuring enterprise-grade compliance and security through tools like AWS WAF and GuardDuty.

Why Join Us

Shape a category-defining GenAI platform transforming customer experience.
Solve complex challenges, turning interaction data into tangible business outcomes.
Collaborate with intelligent, inspiring colleagues who foster your growth.
Enjoy autonomy and agency to drive significant impact in your role.
Benefit from comprehensive support for your well-being and professional development.

Benefits & Perks

Competitive compensation, including meaningful equity ownership.
Excellent medical, dental, and vision insurance options for you and dependents.
Unlimited, flexible Paid Time Off to recharge and maintain balance.
10 company holidays, an annual Winter Break, and paid parental leave.
401(k) plan for long-term financial planning support.
Quarterly Lifestyle Spending Account for wellness, learning, and personal growth.
Monthly Mobile + Internet Stipend for remote and hybrid work connectivity.
Pre-tax Commuter Benefits for convenient transit and commuting.

Tech Stack

mobilewidgetsanalyticsmx

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