Observe.AI

Observe.AI is a conversational intelligence platform for contact centers.

251-500 employees

Founded 2017

$125M series c

Customer Service

Private Company

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Customer Service Artificial Intelligence (AI)SaaS Machine Learning Natural Language Processing Speech Recognition

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions3

Hiring in Toronto Canada OnlyFull-TimeAI Customer ExperiencePosted

AI Agent Experience Designer

Lead customer workshops to uncover high-impact automation opportunities.
Analyze operations and conversations to identify where VoiceAI can create value.
Define success metrics and ROI targets in partnership with customers.
Map and document conversational journeys and usability-driven blueprints.
Configure experience requirements in collaboration with AI Agent Engineers.
Monitor agent performance and iterate based on analytics and feedback.
Train customer teams on VoiceAI usability and design best practices.

Stakeholder management

Showing 1 of 3 positions

About Observe.AI

Observe.AI transforms contact centers into performance powerhouses. We leverage the industry's most accurate AI to analyze 100% of customer interactions. Our platform improves agent performance through real-time coaching and workflow automation. Leading companies like Bill.com and DoorDash partner with us to accelerate outcomes. You will contribute to a platform processing over 1.5 billion minutes of customer interactions annually. We help businesses achieve more sales and higher retention by empowering their frontline teams.

How We Work

You will join a team that values respect and embraces diversity. We actively build an inclusive culture where everyone feels they belong. We offer remote and hybrid work options, including a fully remote-US setup for many roles. Our team strives to create a healthy and safe workplace. You will work with intelligent, inspiring colleagues who support each other's growth. We empower you to take ownership and make a meaningful impact.

Engineering at Observe.AI

You will help craft the future of conversation intelligence, building complex AI interaction models. We transform raw audio into actionable business intelligence for global enterprises. Our tech stack includes Java, Python, Kubernetes, and AWS services like Lambda and SQS. We integrate with major contact center platforms including Genesys and Amazon Connect. Your work will involve ensuring enterprise-grade compliance and security through tools like AWS WAF and GuardDuty.

Why Join Us

Shape a category-defining GenAI platform transforming customer experience.
Solve complex challenges, turning interaction data into tangible business outcomes.
Collaborate with intelligent, inspiring colleagues who foster your growth.
Enjoy autonomy and agency to drive significant impact in your role.
Benefit from comprehensive support for your well-being and professional development.

Benefits & Perks

Competitive compensation, including meaningful equity ownership.
Excellent medical, dental, and vision insurance options for you and dependents.
Unlimited, flexible Paid Time Off to recharge and maintain balance.
10 company holidays, an annual Winter Break, and paid parental leave.
401(k) plan for long-term financial planning support.
Quarterly Lifestyle Spending Account for wellness, learning, and personal growth.
Monthly Mobile + Internet Stipend for remote and hybrid work connectivity.
Pre-tax Commuter Benefits for convenient transit and commuting.

Tech Stack

mobilewidgetsanalyticsmx

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