Strategic Sales Engineer

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Requirements:

• 4-7+ years of experience in Sales Engineering in a B2B SaaS environment.
• Consulting experience in domains like Contact Center, Quality Assurance, CRM, etc., is desirable.
• Track record of selling to Enterprise and Mid-Market executives.
• Degree in Computer Science or equivalent experience preferred.
• Excellent interpersonal, presentation, and communication skills.
• Adaptability and problem-solving mindset for a fast-paced startup.
• Proficiency in hosted contact center applications is advantageous.
• Understanding of technologies including JavaScript, SaaS, APIs, AWS, Azure, databases, IT security, etc.
• Outstanding problem-solving skills with the ability to translate business needs into technical solutions.

Responsibilities:

• Conduct comprehensive product demonstrations and discovery sessions.
• Collaborate closely with Sales as the technical liaison between Sales Representatives and prospective clients.
• Handle technical, solution, and competitive aspects of the sales cycle.
• Travel approximately twice a month as needed for customer meetings or industry events.
• Leverage business acumen and technical proficiency to create tailored solutions.
• Manage the primary technical relationship with prospects to drive customer satisfaction.
• Discuss security issues related to enterprise applications and provide expert advice.
• Develop Business Requirements Documentation for knowledge transition to Customer Success.
• Oversee planning, management, and execution of customer pilots and Proof of Concepts.
• Assist the sales team with technical inquiries and RFI/RFP requirements.