Omilia

Omilia offers enterprise grade Natural Language Understanding technologies.

251-500 employees

Founded 2002

$20M private equity

Enterprise Software

Private Company

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Enterprise Software Natural Language Processing

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions13

PhilippinesFull-TimeIT EngineeringPosted

Senior Site Reliability Engineer

Ensure platform reliability and availability across production and pre-production environments through proactive monitoring, alerting, and automation.
First response for incidents, contribute to problem management and root cause analysis.
Supporting the development team's effort towards reliability, creating a solid reliability culture within the development lifecycle.
Develop troubleshooting documentation for production support resources.
Collaborate with Engineering teams to develop optimised and productive runbooks, operational documentation and automation of operational tasks.
Collaborate with development and cloud engineering teams to embed reliability and performance into the software delivery lifecycle.
Design, implement, and evolve observability solutions (metrics, logs, traces, dashboards) using tools such as Prometheus, Grafana, and ELK.
Participate in on-call rotations and continuously improve alert quality and response processes.
Champion a culture of reliability, performance, and continuous improvement across teams.

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Showing 1 of 13 positions

About Omilia

Omilia pioneers enterprise-grade conversational AI, transforming customer service for global brands. Our platform delivers natural language understanding, processing over 1 billion customer interactions annually. We empower companies to create seamless, human-like interactions across voice and digital channels. This commitment to advanced AI helps major players in banking, insurance, and retail enhance customer satisfaction and operational efficiency.

How We Work

Omilia embraces a fully remote work model, fostering a collaborative and agile environment. We value continuous improvement, transparency, and operational excellence. Team members work globally, with flexible hours designed to accommodate diverse time zones. Our culture emphasizes honest communication, curiosity, and tackling tough challenges. We are dedicated to fostering a diverse and inclusive workplace, where every unique perspective is valued and empowered.

Engineering at Omilia

At Omilia, you'll tackle complex challenges at the forefront of conversational AI and natural language understanding. Our engineers build and deploy proprietary speech recognition (deepASR) and voice biometrics (deepVB) systems. You will work with Python, PyTorch, and HuggingFace Transformers to develop and fine-tune specialized LLMs. We focus on building scalable, reliable, and compliant AI services for mission-critical enterprise environments. Our data architects design sophisticated data pipelines on AWS, ensuring high-quality training data for continuous model improvement. We integrate our platform with major contact center technologies like RingCentral, Nice CXone, and Amazon Connect.

Why Join Us

Work with cutting-edge conversational AI technology making a global impact.
Contribute to a product that processes over 1 billion customer interactions annually.
Benefit from continuous professional growth through courses and training.
Collaborate with proficient and fun-to-work-with colleagues in a remote-first environment.
Shape the future of customer experience with a leader in enterprise AI.

Benefits & Perks

Fixed compensation
Long-term employment with generous vacation days
Professional growth and development opportunities
Apple gear
Work from home flexibility
Health benefits

Tech Stack

paymentmappingwidgetsmobile

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