Omilia

Omilia offers enterprise grade Natural Language Understanding technologies.

251-500 employees
Founded 2002
$20M private equity
Enterprise Software
Private Company

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions18

United States. CanadaFull-TimeConversational AI, CCaaSPosted
  • Lead, coach, and develop Solution Consultants and Demo Engineers, setting performance expectations and conducting regular 1:1s.
  • Recruit and onboard Solution Consultant and Demo Engineer talent in line with regional headcount plans.
  • Lead discovery workshops, solution design reviews, and executive presentations for strategically significant opportunities.
  • Review and approve demos, solution architectures, Scopes of Work, effort estimates, and RFP responses for major accounts.
  • Collaborate with Sales leaders and Account Executives to set pre-sales strategy, prioritize pipeline coverage, and allocate resources.
  • Build reusable demo environments, solution templates, objection frameworks, and technical battle cards.
  • Resolve technical blockers, complex integration requirements, and commercially sensitive scope questions.
  • Coordinate with Product and Delivery to turn field intelligence into roadmap input and ensure pre-sales commitments are achievable.
  • Improve pre-sales forecasting, processes, tooling, and team capability.
  • Represent Omilia at senior customer forums, industry events, and partner engagements.
RESTful APIs
Showing 1 of 18 positions

About Omilia

Omilia pioneers enterprise-grade conversational AI, transforming customer service for global brands. Our platform delivers natural language understanding, processing over 1 billion customer interactions annually. We empower companies to create seamless, human-like interactions across voice and digital channels. This commitment to advanced AI helps major players in banking, insurance, and retail enhance customer satisfaction and operational efficiency.

How We Work

Omilia embraces a fully remote work model, fostering a collaborative and agile environment. We value continuous improvement, transparency, and operational excellence. Team members work globally, with flexible hours designed to accommodate diverse time zones. Our culture emphasizes honest communication, curiosity, and tackling tough challenges. We are dedicated to fostering a diverse and inclusive workplace, where every unique perspective is valued and empowered.

Engineering at Omilia

At Omilia, you'll tackle complex challenges at the forefront of conversational AI and natural language understanding. Our engineers build and deploy proprietary speech recognition (deepASR) and voice biometrics (deepVB) systems. You will work with Python, PyTorch, and HuggingFace Transformers to develop and fine-tune specialized LLMs. We focus on building scalable, reliable, and compliant AI services for mission-critical enterprise environments. Our data architects design sophisticated data pipelines on AWS, ensuring high-quality training data for continuous model improvement. We integrate our platform with major contact center technologies like RingCentral, Nice CXone, and Amazon Connect.

Why Join Us

  • Work with cutting-edge conversational AI technology making a global impact.
  • Contribute to a product that processes over 1 billion customer interactions annually.
  • Benefit from continuous professional growth through courses and training.
  • Collaborate with proficient and fun-to-work-with colleagues in a remote-first environment.
  • Shape the future of customer experience with a leader in enterprise AI.

Benefits & Perks

  • Fixed compensation
  • Long-term employment with generous vacation days
  • Professional growth and development opportunities
  • Apple gear
  • Work from home flexibility
  • Health benefits

Tech Stack

paymentmappingwidgetsmobile

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