Provide initial and continuous training on cold calling best practices and pipeline management
Ensure SDRs reach their KPI targets each month through strong management processes
Maintain quality assurance processes, providing input for improvement
Work with operations to ensure tools and information databases are configured for maximum success
Maintain an appointment no-show rate at or below the industry rate
Work to remove SDR performance obstacles
Handle escalated calls
Provide support for SDR questions in real time
Provide reporting to upper management and other departments as requested
Work continuously to improve the efficiency of the department overall by bringing new ideas to leadership
Lead and execute special projects either directed by your leadership or on your own
Lead the team in the absence of upper management as necessary
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About Huntress
Huntress is on a mission to break down barriers to cybersecurity, providing enterprise-grade protection to small and mid-sized businesses (SMBs) and the managed service providers (MSPs) that support them. Founded in 2015 by former National Security Administration (NSA) operators, Huntress combines its Managed Security Platform with a 24/7 Security Operations Center (SOC). This powerful combination delivers technology, services, education, and expertise to help SMBs overcome cybersecurity challenges and protect critical business assets. You will help secure over 4 million endpoints and 7 million identities across more than 105,000 organizations worldwide.
How We Work
Huntress operates as a fully remote, global team, driven by purpose, transparency, and collaboration. The company fosters a culture of "BElonging," where every team member is valued and empowered to bring their authentic selves to work. Huntress emphasizes continuous learning and development, providing resources like professional development funds and one-on-one coaching through BetterUp. You will find an environment where feedback is a right, not a privilege, and where managers are committed to supporting your growth. The company's values—Own It, Elevate It, and Send It—guide accountability, mutual support, and bold action.
Engineering at Huntress
Huntress engineers craft purpose-built security solutions that are both effective and accessible for businesses without large security teams. You'll contribute to a platform that includes Managed EDR, Managed ITDR for Microsoft 365, Security Awareness Training, and a newly launched Managed SIEM. The company's technical approach focuses on continuous monitoring, threat detection, and rapid incident response, backed by a 24/7 human-led SOC. You'll work on challenges like evolving threat actor tradecraft, leveraging AI for threat detection, and safeguarding remote work environments. Huntress innovates quickly, responding to new threats and expanding its platform capabilities.
Why Join Us
Make a tangible impact by protecting millions of endpoints and identities for underserved businesses.
Work in a 100% remote environment with robust tools and processes designed for seamless distributed collaboration.
Benefit from continuous learning opportunities, including a professional development fund and one-on-one coaching.
Receive stock options as a full-time employee, designed to share in the company's success and foster ownership.
Join a rapidly growing company that has exceeded $100M in annual recurring revenue and achieved a unicorn valuation.
Benefits & Perks
100% remote work environment since 2015.
Generous paid time off, including vacation, sick time, and paid holidays.
12 weeks of paid parental leave.
Highly competitive and comprehensive medical, dental, and vision benefits plans.
401(k) with a 5% company contribution.
Stock options for all full-time employees.
One-time $500 reimbursement for building/upgrading home office (USD).
Annual allowance for education and professional development assistance.
$75 USD/month digital reimbursement.
Access to the BetterUp platform for coaching and personal/professional growth.