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Customer Success Manager
Posted 13 days agoInactiveViewed
💎 Seniority level: Manager, 2+ years
💸 Salary: 66000.0 - 110000.0 USD per year
🔍 Industry: Cyber-security
🏢 Company: Huntress👥 251-500💰 $60,000,000 Series C almost 2 years agoSecurityInformation TechnologyCyber SecuritySoftware
⏳ Experience: 2+ years
Requirements:
- 2+ years experience in a partner-facing role, ideally in a sales or customer success
- Knowledge of the MSP space a plus, preferably related to the cyber-security industry
- Experience in working with Salesforce or a similar CRM
- Ability to deliver customer and partner engagement in a professional manner with strong written and verbal communication skills
- Strong organizational skills with the ability to work in a hyper-growth environment
- Ability to manage multiple priorities and a large book of business
- Strong ability to execute customer success strategies and initiatives across all accounts
- Strong bias to action and ability to get things done efficiently and effectively
Responsibilities:
- Manage a book of business that consists of several hundred partners and customers with the goal of maintaining and growing along with and minimizing churn
- Work with partners to be a trusted advisor and deliver solutions that increase customer satisfaction, grow partner adoption, and deliver exceptional quality service
- Build and maintain strong relationships with multiple contacts within assigned partner organizations
- Work collaboratively with the team to achieve goals around partner retention, expansion, and satisfaction
- Help devise creative and valuable ways to engage with partners
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