- Own and manage the end-to-end AMP program lifecycle, from intake and planning through execution, validation, reporting, and client delivery
- Serve as the primary point of accountability for AMP program performance, timelines, and client satisfaction
- Ensure delivery against fixed, non-negotiable regulatory and client deadlines
- Provide structured status reporting, risk visibility, and escalation to leadership
- Design and maintain a process-driven, capacity-aware execution model that improves predictability and scalability
- Translate quality reporting requirements (HEDIS-aligned competencies and AMP specifications) into clear, executable timelines and work plans
- Coordinate cross-functional stakeholders including Technical Leads, SMEs, Data/Validation teams, Client Success, and Operations
- Proactively identify delivery risks, assess operational impact, and implement mitigation strategies
- Serve as a senior client-facing contact for AMP program operations
- Lead post-mortems and operational reviews to drive continuous improvement