- Manage, coach, and develop a team of outbound BDRs across North America and EMEA time zones.
- Run regular 1:1s, call reviews, and pipeline coaching to improve conversion at each funnel stage.
- Coach reps on executive-level communication, discovery, account research, and strategic prospecting for enterprise and mid-market conversations.
- Own hiring, onboarding, and ramp planning for the outbound team.
- Partner with Growth Marketing and Sales leadership to translate campaign and ABM priorities into outbound execution.
- Own the outbound contribution to SQO targets; report on pipeline health, conversion, and forecast accuracy.
- Monitor response quality, conversion, and escalation accuracy for the AI SDR engine.
- Recommend and implement process changes to improve human/AI handoff on inbound leads.