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💸 100000.0 - 125000.0 USD per year
🔍 Software Development
🏢 Company: Cockroach Labs👥 251-500💰 $278,000,000 Series F about 3 years agoDatabaseCloud ComputingEnterprise SoftwareSoftware
- 4-7 years of experience working in Technical Support at a software company.
- Knowledge of distributed systems, Linux, and the ability to read and write SQL.
- Experience using Zendesk, Jira, Confluence, or similar software.
- A passion for working with users directly and knowing how to adjust the tone and content of a message so it's well received.
- An approach to critical thinking that defaults to a client-centric approach.
- Effective written and verbal communication skills including the ability to provide root cause analysis to various stakeholders.
- Excitement about working with a growing list of Enterprise customers and can provide the polish expected by Fortune 500 companies.
- A take-charge attitude where you can anticipate issues and ensure resolution to technical issues that come your way.
- Familiarity with, or are willing to learn about, the various technologies that make enterprise applications function.
- Experience creating order out of chaos.
- The ability to absorb information. You love getting into the weeds technically, but don't let that distract you from achieving your goals.
- The ability to participate in a weekend on-call rotation.
- Provide extraordinary service for both our Self-Service and Enterprise customers.
- Support customers on our various deployment models (Self Hosted, CockroachDB Dedicated and Serverless).
- Develop deep technical expertise in CockroachDB and accompanying technologies.
- Recognize patterns among customer issues and suggest ways to improve our product and offerings.
- Partner with our Documentation, Product, Sales, and Engineering teams to guide those improvements.
- Help develop and iterate on our support processes, tooling and systems.
- Develop Runbooks & Playbooks for issues you’ve encountered that could reduce time to resolution in the future.
- Participate in our Follow-The-Sun model to ensure work continuity beyond your shift for priority tickets.
- Reproduce technical issues and work with Engineering to resolve them on behalf of our customers.
SQLGitKubernetesJiraData StructuresREST APICommunication SkillsCI/CDProblem SolvingLinuxWritten communicationCritical thinkingVerbal communicationTroubleshootingActive listeningTechnical supportDebuggingCustomer supportConfluence
Posted 24 days ago
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