Technical Support Engineer

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💎 Seniority level: Middle, 3+ years

📍 Location: California, United States

🔍 Industry: Cloud governance

🏢 Company: CloudQuery

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: AWSPythonSQLBashCloud ComputingGCPKubernetesAzureCI/CDTerraformComplianceTroubleshootingTechnical support

Requirements:

3+ years in technical support, system administration, or cloud operations.
Experience with AWS, Azure, or Google Cloud.
Familiarity with cloud security, compliance, and cost optimization.
Proficiency in monitoring tools and automation scripting (Python, Bash, PowerShell).
Experience with SQL and data querying for troubleshooting cloud asset inventory.
Knowledge of monitoring, observability, and log analysis tools.
Strong troubleshooting and communication skills.

Responsibilities:

Provide first level technical support via email, chat, video calls and Slack.
Ensure compliance with support SLAs by prioritizing and resolving issues within agreed response times.
Maintain and improve the support platform, including ticketing systems, automation, and documentation.
Troubleshoot cloud governance, security, and compliance issues.
Collaborate with engineering and escalate complex issues, documenting resolutions.
Support sales and customer success with POCs and customer requirements.
Assist in testing new releases and maintaining knowledge base articles.
Stay updated on cloud technologies and best practices.

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