Technical Support Engineer, US/CAN

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Requirements:

• Experience in a customer-facing position as a front-line engineer/technical support engineer.
• Excellent written and verbal English communication skills.
• 5+ years of technical work experience, including support and development.
• Profound knowledge in database concepts, automation, monitoring, templating, APIs, and Linux-based CLIs.
• Knowledge of Networking and HTTP(S).
• Expertise in at least one of SQL, Python+NumPy/SciPy, R, Matlab, or Haskell.
• Proficiency integrating with AWS, Azure, GCP and their associated Kubernetes environments.
• Exposure to AWS Lambda, RDS, S3 or equivalent.
• Advanced data manipulation skills in Parquet, JSON, and CSV formats.
• Familiarity with system monitoring tools (Nagios, Zabbix, etc.).
• Experience with Git or other version control systems.

Responsibilities:

• Demonstrate ownership and follow-through with customers to drive issues to resolution.
• Reproduce customer issues and test new product functionality.
• Partner with customers to achieve their desired goals by illustrating best practices.
• Update and extend documentation as needed.
• Participate in on-call rotation for SaaS product with the support team.
• Enhance InfluxDB Cloud offering using automation and monitoring tools.
• Develop solutions using SQL, Python, and Golang.