Technical Support Engineer- L2

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💎 Seniority level: Middle

📍 Location: United States

🔍 Industry: FinTech

🏢 Company: Interface AI

🗣️ Languages: English

🪄 Skills: AWSSQLTroubleshooting

Requirements:

In-depth understanding of Unix/Linux systems
Strong familiarity with cloud platforms
Skills in API debugging and database operations

Responsibilities:

Act as the escalation point for Level 1 support executives
Investigate and resolve advanced customer issues related to APIs and databases
Monitor system logs and support trends