Senior Technical Support Engineer

View full description

Requirements:

• Previous experience in a technical support role (3+ years) mandatory, particularly in a logistics or supply chain management environment is highly desirable
• Great communication skills through various channels (email, phone, tickets)
• Proficiency in web-based application configurations, including HTTP, SOAP, REST, and FTP protocols
• Strong technical skills, with proficiency in SQL, XML, XSL, JSON, CSV, and MS Office
• Excellent problem-solving abilities and a strong customer service orientation
• Ability to work independently as well as part of a team, with effective communication skills
• Fluent in English (C1 level)
• A bachelor's degree in computer science, Information Technology, or a related field is preferred

Responsibilities:

• Diagnose and resolve advanced technical inquiries, including system malfunctions, software glitches, and performance bottlenecks
• Conduct continuous monitoring of the Transporeon platform, addressing any incidents or operational challenges as they arise
• Implement minor system modifications or adjustments to meet existing customer needs
• Efficiently allocate cases to specialized teams when beyond the scope of general support, ensuring follow-through to resolution
• Serve as a mentor to new team members, sharing knowledge and contributing to product strategy discussions
• Proactively support and update legacy systems, identifying opportunities for process and platform enhancements
• Independently manage crisis situations or escalations, providing solutions with minimal supervision
• Develop expertise in specific Transporeon modules or processes, becoming a go-to specialist within the team