- Lead technical discovery calls with prospects, offering creative solutions and documenting new product requests.
- Collaborate with account executives to prepare and deliver demos showcasing advanced platform capabilities and integrations.
- Execute proof-of-concepts for complex customer use cases, working alongside onboarding and engineering teams.
- Support customers and partners in utilizing APIs for both standardized and custom product integrations.
- Create technical content detailing implementation methodologies for new features and integrations.
- Act as a point of contact for partners building integrations with the platform to ensure a seamless customer experience.
- Provide technical support and troubleshooting assistance to onboarding and customer support teams.