Customer Experience Advocate

Posted 4 days agoViewed

💎 Seniority level: Middle, 3+ years

📍 Location: United States, Canada, EST

💸 Salary: 54080.0 - 68640.0 USD per year

🔍 Industry: E-commerce, marketing technology

🏢 Company: Postscript👥 251-500💰 $65,000,000 Series C over 2 years ago🫂 Last layoff over 2 years agoSales Automation Advertising E-Commerce SMS Enterprise

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: ShopifyCommunication SkillsCustomer serviceTroubleshootingTechnical supportCRMCustomer supportSaaS

3+ years experience as a customer support specialist or a similar customer success role
Ability to work in East Coast hours
Demonstrated understanding of technical products and a technical support process
SaaS experience (ideally at a startup and/or hypergrowth company)
Experience with e-commerce or marketing technology (SMS platforms or Twilio is a plus)
Experience using helpdesk software and remote support tools (Zendesk, Intercom, and JIRA are a plus)
Excellent communication and problem-solving skills, including excellent grammar
Strong comfort with multitasking and managing competing priorities
Experience in a remote-first role, including comfort on Zoom calls

Respond to customer, prospect, and partner needs quickly and effectively via chat and email
Develop and maintain expert-level understanding of the Postscript product, along with larger e-commerce & marketing knowledge
Be incredibly solutions-oriented and create “wow moments”
Gather customer feedback and share it with our Product, Sales, and Marketing teams
Follow up with customers to ensure their technical issues are resolved as needed
Proactively inform customers about new features and functionalities in relevant interactions
Consistently embody the Postscript brand in all customer interactions